Patient Navigator, Orthopedics, (Larkspur), Full-Time, Days

About MARINHEALTH a UCSF Affiliate:
MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!
External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.
General Summary:
The Patient Navigator functions as the primary care coordinator for patients and collaborates with key clinical staff to ensure comprehensive care and treatment. Coordinates appointments, provides logistical support, acts as a liaison between the patient and medical team, directs patient inquires to appropriate staff, and facilitates collection of medical records, insurance and financial information. Position includes direct contact and communication with patient, in person, on telephone or via e-mail.
Essential Functions and Responsibilities:
Individual:

• Educates the patient on the purpose of the visit and schedules the appointment.
• Oversees the gathering of patient information and records from healthcare providers in preparation for appointment.
• Enters patient demographics including need for interpreter services into appropriate patient scheduling system. Contacts patient in advance to confirm appointment.
• Ensures that subsequent medical information is added to patient chart as necessary.
• Arranges for interpreter services for all appointments and treatments as needed.
• Tracks consultation, simulation and new appointments to be made available to patients as needed.
• Coordinates multi-site appointments and schedules ancillary appointments as requested. Refers patient to appropriate staff regarding advance directives, community resources, transportation and insurance issues.
• Facilitates access to medical team and informs physician of status changes or obstacles to patient treatment compliance.

Team:

• Assists in maintaining safety standards within the clinic.
• Maintains and helps to ensure that all documentation is in a state of audit-readiness.
• Promotes ongoing communication and collaboration with the clinical manager, physicians, and appropriate staff to ensure patient safety and adherence to clinic protocols.
• Communicates with internal and external referrals to ensure prompt patient access.
• Takes initiative to identify and provide solutions to work-related problems, continuously seeking ways to improve services.
• Updates Clinical Manager of changes affecting their schedule.

Practice:

• Professional representative within the clinic and the community.
• Participates in clinic meetings as required.
• Demonstrates positive initiative and cooperation between departments.
• Other duties as assigned.

Qualifications:
Education:

• High school diploma or GED required.
• Graduate of an accredited baccalaureate school in a healthcare-related field preferred.

Experience:

• Experience working in the ambulatory clinic healthcare setting.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision; ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Excellent oral and written communication skills.
• Diverse and culturally sensitive customer service skills.
• Ability to manage high-stress, chronically ill population with complicated psycho-social issues.
• Computer skills- Microsoft Word, Excel

Preferred Qualifications:

• Prior experience leading groups of clinical and non-clinic staff for care coordination.
• Experience working with healthcare payor systems.

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.
The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.