Patient Navigator (Pat Navgtr Non-Clin 2 Cx)

Job Summary The position assist and supports a communication and service-based program to promote family-centered care and coordinate family/caregiver involvement during the surgical visit. They will serve to improve patient/caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed. This person should be customer service oriented. This position will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient/family satisfaction through communication regarding wait times and delays. This individual will serve as an ambassador for the division of Perioperative services. This position rotates between Main Operating Room, Same Day Surgery Center, University Tower Second Floor and Children's Surgery Center. This position has a variable schedule.
Apply By January 17, 2024 at 11:59pm; Interviews and recruiting process may occur at any time
Minimum Qualifications

• CPR- Basic Life Support
• Bachelor of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and or equivalent experience/ training.
• Minimum 1-2 yrs experience in the Healthcare industry.
• Proficient with common business software (required).
• Ability to touch-type 20 words per minute (required).
• Demonstrate error-free prose that conveys meaning to readers with clarity and sophistication. Write (via inventing, drafting, and revising) text that effectively communicate ideas, facts, and/or information to an audience appropriate for the assignment.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Ability to work independently in a fast paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Problem-solving skills to define a problem. Identify resources available, create viable solutions and take necessary action to implement and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ability to cope during stressful situations.
• Ability to communicate effectively, both orally and in writing, in an informative diplomatic manner with consumers, referring providers, physicians, hospital administration, patients, staff, and the general public.
• Ability to be highly productive and able to sit for prolonged periods of time and perform repetitive tasks. Ability to stand and walk for long periods of time.
• Knowledge and understanding of basic medical terminology.
• Accurate data entry, attention to detail, ability to identify errors and make corrections.
• Ensure compliance with University and departmental policies and procedures. Maintain training and competencies at all times.

Preferred Qualifications

• Bilingual speaking

Department Description
The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery. The PACU may function as an overflow ICU when the ICUs are at capacity. There are four PACUs; Pavilion PACU(63 bays) and CSC PACU(24 bays),SDSC PACU (12 bays) and University Tower 2, UT2 (28 bays).
Position Information

• Salary or Pay Range: $24.85 - $38.41
• Salary Frequency: Hourly
• Salary Grade: 141
• Payroll Title: PAT NAVGTR NON-CLIN 2 CX
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift Hours: Monday - Friday 07:00 - 19:30
• Location: Variable
• Union Representation: Yes
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: On-Site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Maternity, Paternity, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Paid time off for professional development as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth
• Wellness and on-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, disability, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistant for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Special Requirements

• This position is a critical position and subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.
• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
• Works overtime as defined by the collective bargaining agreements, floats to other areas; works weekends and holidays.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.
As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-CC