Patient Navigator

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

This position will be responsible for coordinating medical and other health appointments as well as tracking referrals to ensure continuity of care and completion of appointments. The overall goal of this position is to assist in improving the delivery of the health care services that are by UMMA Primary Care Providers. This position requires familiarity with HEDIS and Star Performance Quality Measures.

ESSENTIAL DUTIES

A. Track and monitor select HEDIS and Star Measures.

B. In coordination with primary care provider and patient, assist with scheduling appointments and referrals to external providers and specialists.

C. Ensure the appropriate documentation is obtained from specialist and entered into EHR

D. Develop plan to better improve patient ability to connect with specialty visits and other community resources that are specific to their health care needs.

E. Engage with patients to identify barriers to receiving treatment.

F. Manages and maintains database of high-risk patients and schedules follow-up care.

G. Attends local community meetings related to expanding services available for UMMA patients; represents UMMA at various community events.

H. Performs a wide variety of clerical duties including: preparing routine correspondence, filing, photocopying, faxing, and answering the telephone; and referring patients to appropriate person.

I. Participate in staff and clinical meetings

J. Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS/OA and the Clinic.

K. Submit monthly reports to supervisor and identify opportunities to improve coordination

L. Other duties as assigned

SECONDARY DUTIES

Assist coordinating health and resources fairs at Fremont Wellness Center. Engage in outreach activities for the promotion of Fremont Wellness Center.

SERVICE VALUES

All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:

Service

Compassion

Human Dignity

Social Justice

Ethical Conduct

ENVIRONMENT

The environment for this position is medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. In addition, the incumbent may travel via personal vehicle or public transportation throughout the community.

PHYSICAL ACTIVITYIn the course of performing this work, the incumbent:

· Will spend substantial time standing, sitting, speaking and listening

· Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

· Travel via reliable personal vehicle to other facilities throughout Los Angeles may be required for this position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS/ POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
• Proof of all COVID-19 vaccines and booster

EXPERIENCE / KNOWLEDGE:

To perform effectively in this position, the incumbent must have:

a. 1 or more years experience with programs that support health

b. Working knowledge of HEDIS and Star Quality Improvement measures.

c. Preferred Spanish speaker, ability to read and write

d. Experience with, knowledge of, multi-ethnic and underserved communities

e. Program administration and coordination experience preferred

f. Good oral/written communication in English, interpersonal and oral presentation skills for small and large groups

g. Proficiency with Microsoft Office: Word, Excel, Power Point, and Publisher

h. Must take initiative and work without supervision

EDUCATION:

Degree in Public Health, Community Psychology, Health Sciences or related field

Certification in Health Education, Bachelor’s Degree preferred

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Telephone, cell phone, fax
• Computer, printer and related equipment
• Copy machine
• Audio-visual equipment
• Personal automobile

Computer software may include any or all of the following:

• Microsoft Office
• Microsoft Access
• Design / Publishing software
• Internet Explorer
• Donor Software