Patient Experience Navigator (Temporary)

Closing Date: January 16, 2024 @ 4:00 P.M.(MST)

Salary Range: $15.45 - $18.24/hour

**APPLICANT MUST HAVE A VALID, UNRESTRICTED INSURABLE DRIVERS LICENSE**

**RESUMES AND REFERENCES ARE REQUIRED**

ESSENTIAL DUTIES, FUNCTIONS AND RESPONSIBILITIES

• Meets and greets customers and assists with the coordination of patient navigating services for the facility.
• Navigates/Transports patients to various clinics in the facility and retrieves patients from various clinics. Provide service to patients reporting to the Welcome Center by calling for Transport service, obtaining wheelchairs, or other service providers.
• Follows all protocols and procedures to ensure safe delivery of patients and their possessions.
• Responds to questions in person or by telephone concerning the organization, functions, activities, and personnel of the hospital. Communicates in a professional manner and demonstrates respect for patient, families/significant other and other health care members.
• Monitors activities in the lobby and refers problems and questions to appropriate personnel office.
• Notifies and reports all suspicious activity to Security and/or entering into the electronic event reporting system.
• Become familiar with the emergency paging codes and emergency plans in order to direct persons to a designated area for treatment, administrative, logistical, or staff pool area.
• Maintains and updates hospital directories/resources which are located in the lobby and keep current records of staff and inpatients.
• Maintains a supply of maps of the hospital and installation to facilitate providing directions to visitors. Monitor levels of informational materials, updates them, and restocks in a timely manner.
• Performs administrative duties. Assignments include typing of standard report forms, routine form letters, rosters, and scanning of documents for safe keeping.
• Enters patient complaints and/or grievances into the electronic event reportingsystem.
• Assists with immediate resolution of a patient complaint by listening andcoordinating with Patient Experience Liaison for immediate resolution of theconcern to the patient’s satisfaction.
• Recognizes sensitive cultural differences and remains professional and remain courteous at all times.
• Maintains the privacy and security of all confidential and protected healthinformation. Uses and discloses only that information which is necessary to performthe function of the job.
• Performs other duties as assigned.

MANDATORY MINIMUM QUALIFICATIONS

Experience:

One (1) year experience in an office environment providing customer service and/or patient care in a healthcare or home care setting.

Education:

High School Diploma or HSE

Please email degree or transcripts to Loren.Begay@fdihb.org

NAVAJO/INDIAN PREFERENCE

FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally-recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.