Patient Navigator - Specialty Hybrid

Address: (Hybrid) 9015 N. Third St., Phoenix, AZ 85020

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary

This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan.

Duties/Responsibilities:

• Expedites, initiates, participates, completes, tracks and updates the patients plan of care. Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments. Provides immediate communication with all referring physicians regarding their patients results and coordinates the physicians requests for care.
• Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance. Coordinates all necessary referrals for identified services in the plan of care for the patient. Following call scripts and pre-defined processes to conduct outreach and patient follow up.
• Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients upcoming exams and/or patient concerns. Maintains patient data with various tools and quality reporting processes/documentation.
• Performs other duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

Qualifications

Education and Experience:

Required:

• High School Diploma or GED
• 3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.

Preferred:

• 5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.

Job Type: Full-time

Pay: $17.57 - $38.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Phoenix, AZ 85020