Address
Form of workPrimary City/State:
Tucson, Arizona
Department Name:
Admin-Clinic-NC
Work Shift:
Day
Job Category:
Clinical Care
You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities - you belong at Banner Health. Apply today.
As the Patient Navigator you will effectively interface and collaborate with providers and staff to identify solutions to care coordination, involving all team members as needed.
This role REQUIRES training as an MA, PCT, or CNA and 2 years' experience working in healthcare.
Location:
3838 N Campbell Ave Bldg. 2
Hours:
8:00 - 5:00 Monday - Friday
University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is Southern Arizona's only Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position is responsible for optimizing the experience of patients and families who receive care within the hospital and ambulatory care setting. Effectively interfaces and collaborates with providers and staff to identify solutions to care coordination, involving all team members as needed.
CORE FUNCTIONS
1. Researches concerns and provides resolutions to patient's issues and needs, in collaboration with all team members.
2. Assists with patient-centered care program development, provides intensive specialized Patient Services. Recommends process and policy changes based on interactions with providers, staff and patients. Participates in selected patient satisfaction initiatives to maximize a positive patient experience.
3. Supports the administration and leadership of multiple physician offices, assigned outpatient facilities and staff in achieving institution-wide and specific initiatives which support strategic goals.
4. Provides and maintains effective communications with all constituents both within and outside of Banner Health.
5. Collaborates with social services to offer advice on lodging and transportation options, and local attractions for patients and families traveling to Banner Health facilities from outside the surrounding area.
6. Offers assistance with coordinating multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
7. Meets and accompanies the patient and family to their initial appointments, rounding with providers pre- and post-surgery.
8. Participates in coordination of tumor board, conferences and consultations across the multidisciplinary care setting.
9. Works independently to provide excellent patient care. Internal customers include patients, staff, and physicians. External customers include patient family and members of the community.
MINIMUM QUALIFICATIONS
Medical terminology. Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training. Two years of health care experience required. Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.
PREFERRED QUALIFICATIONS
Bachelors degree in related field preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy
Tucson, Arizona
Department Name:
Admin-Clinic-NC
Work Shift:
Day
Job Category:
Clinical Care
You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities - you belong at Banner Health. Apply today.
As the Patient Navigator you will effectively interface and collaborate with providers and staff to identify solutions to care coordination, involving all team members as needed.
This role REQUIRES training as an MA, PCT, or CNA and 2 years' experience working in healthcare.
Location:
3838 N Campbell Ave Bldg. 2
Hours:
8:00 - 5:00 Monday - Friday
University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is Southern Arizona's only Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position is responsible for optimizing the experience of patients and families who receive care within the hospital and ambulatory care setting. Effectively interfaces and collaborates with providers and staff to identify solutions to care coordination, involving all team members as needed.
CORE FUNCTIONS
1. Researches concerns and provides resolutions to patient's issues and needs, in collaboration with all team members.
2. Assists with patient-centered care program development, provides intensive specialized Patient Services. Recommends process and policy changes based on interactions with providers, staff and patients. Participates in selected patient satisfaction initiatives to maximize a positive patient experience.
3. Supports the administration and leadership of multiple physician offices, assigned outpatient facilities and staff in achieving institution-wide and specific initiatives which support strategic goals.
4. Provides and maintains effective communications with all constituents both within and outside of Banner Health.
5. Collaborates with social services to offer advice on lodging and transportation options, and local attractions for patients and families traveling to Banner Health facilities from outside the surrounding area.
6. Offers assistance with coordinating multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
7. Meets and accompanies the patient and family to their initial appointments, rounding with providers pre- and post-surgery.
8. Participates in coordination of tumor board, conferences and consultations across the multidisciplinary care setting.
9. Works independently to provide excellent patient care. Internal customers include patients, staff, and physicians. External customers include patient family and members of the community.
MINIMUM QUALIFICATIONS
Medical terminology. Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training. Two years of health care experience required. Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.
PREFERRED QUALIFICATIONS
Bachelors degree in related field preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy
