Patient Navigator (Wwhp) Spanish/English Preferred

This position will be based in Coconino County, AZ out of our clinic in Flagstaff or Williams, AZ.
The Well Woman HealthCheck Program helps low-income, uninsured, and underinsured women gain access to breast and cervical cancer screening and diagnostic services.
We are looking for a Patient Navigator that has an interest in guiding patients through the healthcare system to ensure timely screenings, diagnosis, and treatment. The Patient Navigator must be computer savvy and enjoy working in a office environment completing and processing large amounts of paperwork and computer data entry with accuracy and within specific timeframes.
General Description:
The Patient Navigator facilitates breast and cervical cancer screening for uninsured, program eligible clients. The Patient Navigator component includes monitoring and documenting screening results and case managing abnormal results appropriately. Additionally, the Patient Navigator identifies and mitigates screening barriers clients may encounter and assists them in completing their screenings, diagnostics and initialization of treatment with reminders, education while ensuring Quality Core Indicators are met and/or exceeded. Occasional outreach will need to be done in the community; however it should be pre-approved by the Program/Project Coordinator. This position reports to the Mohave County Program/Project Coordinator.
Essential Duties

• Contact clients for annual follow-up by phone and by mail
• Intake and verify program eligibility of new and returning clients
• Route ineligible clients to other services such as the Market Place, Medicare or sliding fee services
• Maintain an accurate phone/client encounter log (internal and external referrals tab)
• Identify services for which each client is due and schedule appropriate medical appointments
• Assist with cancer screening and diagnostic education of clients and clinic patients, as needed
• Verify timely completion and return of enrollment paperwork and assist clients with completing paperwork as needed
• Track clients, appointments and screening & diagnostic outcomes in appropriate spreadsheet and/or database and follow-up with clients as needed
• Help interpret for our clients as needed

Skills/Position Requirements

• Excellent customer service skills
• Attention to detail, and organization strategies (to effectively prioritize and meet deadlines)
• Must keep private health information confidential and comply with HIPPA guidelines
• Flexibility to work an occasional weekend day or travel out of town for screening days
• Competency with Microsoft Office, specifically Word, Excel and Outlook
• Ability to schedule and use Electronic Medical Records in Centricity
• Ability to accurately enter and pull data from our FileMaker Pro database
• Excellent team skills including communication, support and strong work ethic
• Professional verbal and written communication skills a must
• Associates Degree or equivalent related experience

Preferences

• Experience with databases, data entry and/or practice management systems
• Work experience with confidential information (medical, HR, legal, financial, etc.)
• Customer Service training or work experience
• Bilingual (Spanish/English speaking)

Benefits

• Health Insurance starts on day one, as little as $5 per paycheck
• Dental, Vision, 401K Matching, Employee Assistance Program
• Up to 7 weeks of combined Paid Time Off including sick pay, and federal & floating holidays within the first year, Accrual starts on Day 1
• Loan Repayment and Tuition Reimbursement Programs
• Career growth and Professional Development
• No nights or weekends

Compensation
Starting at $20.58+ DOE.
North Country HealthCare is a VEVRAA Contractor and Equal Opportunity Employee