Patient Coordinator

Orthodontic Patient Coordinator
Full Time Orthodontic Patient Coordinator

We are an innovative and exciting Orthodontic office that would like to hire an experienced full-time front desk coordinator to join our team. If you are reliable, outgoing, organized, detail-oriented and a fun team player, our office would be a perfect fit for you. We are offering at least 38 hours a week (Monday through Thursday 8:30-5:30, Fridays from 9:00-1:00 and one Saturday a month (except in July and August). We offer quarterly profit-sharing bonus, professional discounts and vacation benefits.

Responsibilities

· Greeting patients.

· Answering, screening and transferring calls with professionalism and excellent customer service. Takes messages and follow through to make sure messages are received.

· Sorting, distributing and sending out mail.

· Scheduling patient appointments in office and over the phone. Confirming and rescheduling patient appointments.

· Documenting: Invisalign cases that are received, communication with patients about instructions given over the phone, financial matters and attempts in contacting patients to make appointments.

· Collect payments

· Preparing financial contracts and informed consents for patients to sign.

· Entering new patient information.

· Organizes office contests and promotions.

· Inventory for office supplies that need to be ordered.

· Responds to emails.

· Communicates with Doctor about preparing treatment plans for cases

· Assists with special projects as needed.

· Organizes work area.

· Compliant with HIPPA guidelines.

· May perform other duties not specifically listed in this job description as requested by the manager.

· Maintains cleanliness of reception/waiting area.

Job Requirements:

· A high school diploma, or equivalent.

· Must be well organized and have incredible attention to detail.

· Strong verbal and written communication skills;

· Excellent ability to manage oneself independently.

· Works well with co-workers and open to feedback and positive changes.

· Ability to handle multiple tasks with grace and efficiency.

· Must be professional, caring and empathetic, prompt and on-time, possess a high level of self-motivation, and have a strong work ethic;

· Flexibility with adding days to the work schedule when Montgomery County schools are closed or when the doctor takes vacation.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer Skills: 1 year (Preferred)

Language:

• English (Required)

Work Location: Multiple locations