Scheduling and Templating:
- Schedule patients for medical examinations, consultations and procedures.
- Relay information to patients regarding preparation for these appointments.
- Coordinate visits either within the department or between several departments.
- Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
- Print and mail directions, maps, fee schedules, and department specific information to patients.
- Create and maintain physician templates in patient scheduling system, and ensure efficient utilization of the templates.
Registration:
- Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
- Obtain and/or verify patient's demographic data by phone or in person.
- Confirm appointments by telephone and/or mail. Fill appointment vacancies due to cancellations.
- Obtain pre-certifications as required by patients' health care insurers or managed care providers, and ensure that this is done for all patient encounters as required.
- Register patients for clinical appointments using computerized database.
- Assist patients or family members with the completion of medical insurance forms.
- Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Arrange or assist in arranging patient transportation when necessary.
Phone:
- Answer phones and provide routine information to callers. Call patients to remind them of scheduled visits or follow up on missed appointments.
Billing:
- Participate in the billing process by collecting time of service payments (co-pays or balances), or entering charges into electronic billing systems.
- Assist with basic insurance and third party queries and explain payment policies.
- Reconcile automated records and collected monies at the end of the day and makes deposits in an accurate and timely way.
Clinic Flow and Leadership:
- Collaborate with the clinic manager/supervisor to ensure scheduling conflicts are resolved, monitor room utilization, and maintain clinic patient flow.
- Intervene, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and take measures to correct situation or ensures appropriate personnel are involved.
- Ensure that administrative and office equipment is maintained in adequate working order and schedule maintenance.
- Serve in a leadership capacity with the registration and scheduling staff, setting an example in professionalism, attention to detail and customer service.
- Partner with the clinic manager on issues related to front office staff management.
Perform miscellaneous related duties as
- High School Diploma or GED. One year work experience in a similar service-oriented industry
- Two years college or equivalent work experience.
- Understanding of changing reimbursement policies and third party reimbursement.
- Demonstrated knowledge of Windows, MS Word software, and basic computer skills.
- Knowledge of medical insurance coverage.
- Medical terminology.