Patient Care Specialist/Office Assistant

Our Plastic Surgery Practice is seeking a full-time Patient Care Specialist/Office Assistant to join our team! The ideal candidate is someone with exceptional customer service and organizational skills, the ability to check off to-do lists and the mindset that no task is too big or too small. Duties will include: answering multiple phone lines, emails, scheduling appointments, filing charts, collecting payments, and handling a large amount of daily leads etc.

Responsibilities:

• Greet clients with a warm, friendly, demeanor
• Managing check-in/check-out procedures for all patients
• Communicate with clients through phone, email, and in person
• Provide exceptional service - build relationships with clientele
• Possess strong understanding and knowledge of all procedures
• Maintain cleanliness and ambiance
• Maintain clear communication with management about operations

Requirements:

• 2+ years of experience in a customer facing role, working in a fast-paced environment
• Previous medical office experience
• A “no job too small” entrepreneurial attitude
• Strong communication skills
• Able to adhere to our Office protocols and policies
• Teamwork oriented mindset with a “can do” attitude
• Flexibility, dependability, punctuality, and able to show empathy
• Excellent problem solving and troubleshooting skills
• Able to maintain professionalism in the workplace