Patient Care Specialist

Division/Department:

OrthoNY/Administrative Support Staff

Location:

Albany

Job Title:

Patient Care Specialist

Reports to:

Patient Care Manager/Supervisor or Site Manager

Grade:

$17.00- $27.00 per hour based on experience

Type of position:

Full Time

FLSA Status:

Non-Exempt

GENERAL DESCRIPTION

Patient Care Specialists act as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.

RESPONSIBILITIES

• Perform follow up related to past, present or future office visits of patients for their designated providers;
• Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;
• Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;
• Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
• Handle all appointment rescheduling for providers as needed;
• Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
• Coordinate providers schedule to include, but not limited to: meetings, attorney conferences, cases, appointments and provide communication to provider;
• Obtain necessary patient information to include, but not limited to: medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
• Communicate with case managers regarding care as needed;
• Other responsibilities as needed/assigned.

QUALIFICATIONS

• High school diploma required, Associate or Bachelor Degree preferred;
• 3 years of experience working in an office setting, medical setting preferred;
• Surgical scheduling experience and/or LPN license and experience a plus;
• Proficiency with Microsoft Office required; experience with an EMR a plus;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Valid driver’s license and vehicle for needed travel.

OTHER INFORMATION

• This is an “in office” position in a safe work environment (COVID safety protocols in effect).
• This position will be based in our Albany office and/or satellite location; ability to travel between OrthoNY offices is needed;
• 40-hour work week with occasional overtime
• This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.