Patient Care Coordinator (Pcc)

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. This position is based out of Skokie, with occassional travel to our other practices if needed.

This role will report to the Scheduling Lead.

PRIMARY RESPONSIBILITIES

• Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
• Ensure appropriate and accurate data entry of patient information.
• Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.
• Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.
• Courteously collect outstanding balances and copayments in advance of patient appointments.
• Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
• Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.
• Assist with group administrative tasks including:

o Sorting faxes

o Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe

o Monitoring tasks assigned internally to “User, Scheduler” and “User, Front Desk” as assigned by the Scheduling Lead

o Responding to voicemail messages and Glacial inquiries

o Reviewing provider schedules for accuracy and rescheduling as needed

o Monitoring the info@chicagoent.comgeneral email box

o Registering patients referred to the practice

o Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices

· Other duties as individually assigned

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required
• Ability to work within an EMR database and navigate through a Windows environment required
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS

• 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
• Bilingual in English and Spanish (speaking, writing, and comprehension)
• Experience working in a Sleep or ENT Specialist Office

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS

All employees are required to provide proof of vaccination or exemption.

WAGE

$18-21.00

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person

Application Question(s):

• What is your salary range?

Education:

• High school or equivalent (Required)

Experience:

• Healthcare Customer Service: 1 year (Preferred)

Language:

• Spanish fluently (speaking, writing, and comprehension) (Required)

Work Location: In person