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LEAD PATIENT CARE COORDINATOR
A well-established Plastic Surgery practice in the area is seeking a Patient Care Coordinator for a full-time position to represent them on the telephone and in person when greeting cosmetic patients.
Our team consists of two board certified plastic surgeons, nurses, medical assistants, front desk associates, and aestheticians. We are looking for another great team member to become a part of our growing practice family. We specialize in surgical procedures of the face, body, and all breast procedures. The most common procedures are facelift, eyelid surgery, rhinoplasty, breast augmentation, and liposuction with tummy tuck. In addition, there is a medical spa to provide a variety of non-surgical aesthetic enhancements. The practice continues to grow rapidly.
The practice will hire a motivated and experienced individual in aesthetic medicine, who is comfortable talking to patients about cosmetic procedures. This position is often the initial contact for patients; therefore, it is vital to set a positive tone so patients have an exceptional experience.
Our employees enjoy the work because of the positive change they bring to other people’s lives. The practice believes in a ‘red-carpet’ experience for our patients.
If you are looking to join a well-established, highly regarded team that feels like a family, and you want to create a difference in other people’s lives, please apply. We look forward to hearing from you.
You can read more about our practice at http://www.anewyou.net
Expectations:
- Answer the telephone cheerfully and book appointments professionally
- Monitor and manage online inquiries. Tracking software as well as google docs are used.
- Track and document all the inquiries from phone to electronic submissions. There are other PCCs as part of the team
- Manage and track patient reviews
- Prepare monthly reports on consult conversions and other tracking measures
- Assist in clinic if needed, usually if MAs are temporarily busy
- Assist in social media planning calendars which include patient consents, calendars, and idea generation. The actual content will be done by an outside service.
- Must be available to work at both offices (Orland Park & Oak Lawn, IL)
- Greet visitors and make them feel welcomed
- Assist other team members with admin tasks of all kinds and be able to step in whenever assistance is needed
- Understanding and respecting patient privacy laws (HIPPA)
- Accepting payments and entering them into patient accounts
- Consistent cross-training for optimal career growth
- Spanish speaking a plus, but not required
Requirements
- MINIMUM TWO-YEAR EXPERIENCE IN A PLASTIC SURGERY, COSMETIC SURGICAL, OR SPA OFFICE: This is not negotiable.
- Ability to multitask and manage multiple projects at once
- Strong oral and written communication skills
- Good problem-solving and analytical skills
- Punctual, tardiness will not be tolerated
- Well-organized with attention to detail
- Excellent Microsoft Office computer knowledge
- Accurate typing/data input
- Responsible, reliable, prompt and efficient
- Provide outstanding customer service
- Communicate clearly and politely on the phone
- Reassuring and calm attitude with busy phones while multi-tasking
- In person, no remote work
Please send a written statement on why you want this job
Employment Type: Full time
Compensation: Commensurate to experience and qualifications
Job Type: Full-time
Benefits:
- Simple IRA with employee matching
- Employee cosmetic treatment perks
- Paid time off/Sick time/Holidays
- Performance bonus
Schedule:
- Monday to Friday
- Weekend availability Saturdays will be required but in a rotation of one every 6 weeks
Education:
- Associate (Preferred)
Work Location: Multiple locations
Job Type: Full-time
Benefits:
- Paid time off
Healthcare setting:
- Med spa
- Private practice
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Associate (Preferred)
Work Location: Multiple locations
