Patient Care Coordinator

Patient Support Coordinator

About Images Med Spa

Images Med Spa is a premier boutique medical spa with multiple locations in the Chicagoland area. Images Med Spa focuses on enhancing your natural beauty, so you can feel good about looking good. Images Med Spa brings clients a safe, comfortable and enjoyable experience. We stand apart from other medical spas because of our dedication to continued innovation, cutting-edge treatments, and continually expanding our knowledge of the Aesthetic industry.

Our company Values and Culture are what set us apart as a company. We love what we do, and we have fun doing it. That is why we are ranked #5 with Allergan in the nation.

About the Role

Images Med Spa is looking for a Patient Support Coordinator to support us as we continue to grow our team and expand new medical spas in the Chicagoland area, and beyond. The Patient Support Coordinator is a member of the administration team; they are responsible for guiding and educating our patients on all of our services at Images Med Spa, and ensuring that all communication is seamless and enjoyable.

We are looking for a candidate who is supportive of our continued growth. We are seeking an energetic, creative and collaborative Patient Support Coordinator with exceptional judgment and interpersonal skills. We are dedicated to finding someone who encompasses a desire to provide personalized customer service by responding to the needs of our patients to make them feel like family.

What will you be doing?

• Managing large amounts of calls in a timely, professional manner
• Route calls to other team members whenever needed
• Scheduling appointments
• Processing payments over the phone
• Identifying patients needs
• Generate patient interest in the company's brand, products and services
• Document and report on patient feedback to improve the customer experience
• Manage and update patient databases with notes for each patient
• Being adaptable in a fast paced environment
• Boost patient loyalty by providing EXCELLENT customer service over the phone
• Maintaining a positive environment for patients and coworkers
• Attending training sessions to continuously improve knowledge and performance

Qualifications

You are an ideal candidate if:

• You have good communication skills and great active listening skills, as this will allow you to ask more relevant questions of patients
• You have empathy, as you may be handling contacts from patients in difficult situations. Having natural empathy makes it much easier to build rapport with patients.
• Adaptable, flexible and coachable
• Great at multitasking and proficient in technology, as you will have to switch between multiple systems while helping patients.
• You take initiative to try to make improvements i.e going above and beyond your job description on a constant basis.
• You are a team player who enjoys building, creating, and collaborating with others
• Trustworthy in managing sensitive situations and information. You are discrete, professional, and possess excellent judgment.
• Detail-oriented and organized; you enjoy dotting I’s and crossing T’s.

Education and Experience

• Experience/knowledge in the Medical/Aesthetic industry
• 2 + years in customer service, communications or sales will be very desirable
• Associates Degree preferred

Why join us?

We are looking for great candidates to join a fast-paced, growing, and innovative business. We offer the following:

• Considerable employer contributions for health and dental
• Personal time-off
• 401(K) match up to 4%
• Paid Maternity Leave
• Advanced career development & training
• Complimentary company perks

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Health insurance

Schedule:

• Evening shift
• Rotating weekends

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person