Patient Care Coordinator

We're Seeking a Customer Service Patient Care Coordinator in our call center!

Robert Half is looking for a Call Center, Patient Care Coordinator with a distinct skill set to expand their career. Are you someone who loves connecting and talking to people? Creating customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. This could be the short-term contract / temporary Patient Care Coordinator/Customer Service Representative position you're looking for, if you can work in Tacoma, Washington!

Key responsibilities

- Retrieve and oversee the sending of written business communications

- Contribute accurate, friendly customer service in a timely fashion

- Handle incoming telephone calls

- May support business development and client referral goals by actively cross-selling and referring customers

- 1+ years of past relevant experience

- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Basic knowledge in computer software programs and office equipment

- Schedule Patient Appointments experience

- General familiarity with Electronic Medical Record

- Solid understanding of Call Center Customer Service

- Follow-up Appointments experience

- Scanning Documents experience highly desired

- Proven knowledge of copying

- Well-founded grasp of filing

- Data entry experience preferred

- Supportive, positive attitude with a professional demeanour applied to all tasks

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- Strong problem solving and analytical skills

- Comfort and confidence when interacting with internal and external partners and clients/customers

- Customer service and office administrative skills

- Excellent written, verbal and social communication skills

- Excellent problem solving skills in Microsoft Office applications

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!