Job description
Pacific Northwest Retina is seeking an Experienced Medical Receptionist to join our team in Burlington, WA.
Type: Administrative
City: Burlington, WA
· Competitive wages with excellent benefits
· Full-Time (40 hours)
· 8:30am – 5pm (Monday-Friday)
Medical receptionists with experience are encouraged to apply for this great opportunity to join our team. We are a 11 provider, 7 location retina surgery practice. Our physicians are outstanding and the team that supports them is equally exceptional. We offer outstanding care to our patients by handling a high volume of calls, registering and scheduling patients using NextGen software and proactively verifying patient benefits. Our starting pay rate is contingent on experience.
Essential Functions:
· Multi-task
· Prioritize
· Self-direct
· Superior attention to detail
· We are looking for someone who can hit the ground running but can pace themselves enough to understand that the medical field is ever evolving
· Asking questions instead of making assumptions is the key to being successful and learning all the idiosyncrasies of insurance requirements, scheduling protocol and so on
Qualifications:
· Essential qualities necessary include, but are not limited to:
· Patient and pleasant personality; works well with a variety of people
· Detail oriented
· Team player
· Ability to work independently, with little supervision
· Interfaces well with staff and physicians
· Professional demeanor
Job Responsibilities:
· Schedule appointments via telephone and in person
· Check in/register patients, verify information on established patients, and update patient information in computer
· Collect co-pays and payments on account in person and over the phone
· Answer patient calls and direct appropriately
· Accomplish other front office tasks such as records filing, faxing, opening mail, etc.
· Assist patients with online portal access
· Complete duties as directed by supervisor
Education/Experience:
· High School education
· Minimum one year Medical Reception experience (desired)
Skills/Abilities:
· Problem solving skills
· Skill in using a computer
· Ability to type/data entry
· Ability to remove oneself personally from given situations, remaining objective
· Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
· Ability to multi-task
· Skill in organizing and reporting information that is accurate and complete
· Understanding of the need for and evidence of consistent respect for confidentiality
· Ability to maintain composure in stressful situations
· Skill in establishing and maintaining effective working relationships with all staff
· Ability to prepare records in accordance with detailed instructions
· Ability to communicate clearly
· Consistency and timeliness in attendance
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Work Location: In person