Patient Care Coordinator
Central Virginia Physical Therapy is looking for a dynamic Patient Care Coordinator to join our team. We are a busy outpatient privately owned physical therapy office with excellent therapists.
Job Description: We are open Monday - Friday and the hours vary dependent on the clinic schedule. This will be a full-time position with competitive salary and benefits. The ideal candidate needs to be outgoing, comfortable with technology and able to multi task. This position requires attention to detail with time-sensitive assignments. Experience with medical insurances preferred.
Job Types: Full-Time
Pay: $18.00 - $20.00 per hour
Duties:
- Provide excellent customer service to patients at all times.
- Greet patients when they arrive and check them in for their appointments.
- Patient registration including demographics and insurance information.
- Collect patient co-pays and balances.
- Verify insurance eligibility.
- Check patients out and make follow up appointments.
- Obtain authorizations for insurance plans that require them.
- Answer phones, make appointments and take messages for patients.
- Send medical records to referring doctors and attorneys as needed.
- Assist with billing as requested.
Education: High School Diploma or equivalent
Experience: One-year experience is preferred
Knowledge:
- Knowledge of physical therapy office protocols and procedures
- Knowledge of EMR and medical documentation
- Knowledge of HIPAA
- Knowledge of medical insurance
Skills:
- Skill in using computer software in a Windows environment
- Skill in using EMR systems
Abilities:
- Ability to recognize and respond appropriately to urgent situations
- Ability to effectively communicate verbally on the phone and in person, and in writing in email and EMR messages, etc.
- Ability to manage time effectively in order to plan, prioritize and complete daily tasks
- Ability to adapt to changes in policies, processes and systems
- Ability to pay close attention to detail
- Ability to establish and maintain effective working relationships with patients, caregivers, providers, employees, and those outside of the practice such as referring doctors, pharmacy staff, etc.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person