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Form of workJob Description
QWhy work at Helix?
We are a dynamic, growing group of sports medicine providers: chiropractors, athletic trainers and kinesiologists committed to changing the way health care is done in the Puget Sound. We believe in working hard AND achieving work life balance, doing what we love, helping people improve their lives while having fun at the same time. 100% of our employees said the best part of working for Helix is the team of people they work with. Our work culture is collaborative and energetic and we are looking for more amazing people to join our team! We offer competitive benefits including medical/dental health insurance, PTO, paid holidays, optional enrollment in a Health Savings Account, 401K, opportunities for growth and promotions dependent upon performance. We can't wait to meet you and see if you will be a great fit for our team!
General Summary:
- The Lead Patient Care Coordinator position coordinates Patient Care in-person at the Woodinville location,
- We are looking for a collaborative, organized, driven leader and team player who will provide a welcoming atmosphere and the best possible care experience for our patients.
Essential Functions:
Patient Care Responsibilities
- Greet every patient with a smile within 5 seconds of them entering the office
- Verbally greet and check patient in, communicate anything that needs to be discussed prior to appointment such as credit card/new insurance etc.
- Build relationships and maintain communication with patients in the waiting room to ensure they feel welcome. Ask about their day, weekend, holiday plans, weather, kids, sports etc. Avoid topics such as politics/current affairs/religion
- Check patients out: run their credit card at the time of check out, ensure their next appointment is scheduled
- Answer phone calls throughout the day including scheduling/rescheduling/canceling patient visits, answering questions and providing excellent customer service
- Complete insurance verifications for new patients and explain their benefits to them
- Provide new patient intake paperwork
Administrative Responsibilities
Also required for day to day duties. We will train you in all of the required duties pertaining to excellent Patient Care and office flow. General organizing of your desk, and helping to maintain cleanliness is necessary, helping with the clinic mail, calling on insurance companies, and assisting with collections of money for services rendered.
Minimum Qualifications:
- One (2) years of experience in an administrative/front desk role or equivalent preferred
- Some basic experience in the health care field, comfortable with health insurance insurance preferred
- High School Diploma (Associate/Bachelor degree preferred)
- Proficiency of basic computer software including Google Suite: email, docs, sheets, calendar
- Ability to learn and use new software programs specific to healthcare
- Must be legally eligible to work in the United States
Core Skills and Abilities:
- Effectively communicates verbally and in writing
- Warm demeanor, friendly and makes others feel welcome
- Demonstrates cooperation and teamwork while collaborating with a group
- Builds respectful and productive relationships internally and externally
- Can effectively cope with change; can shift gears comfortably, can decide and act without having the total picture
- Responds well to feedback and can provide constructive feedback in a positive way to others they supervise
- Performs work with energy and drive; a self starter; demonstrates a strong sense of urgency about solving problems and getting work done
- Organized and detail oriented
Unique Schedule:
Our office hours are unique to meet our patient's needs and our team's work-life balance. In order to be considered for this full time position, you will need to be available 30 minutes before and after our office hours.
Monday – 7:30AM to 7:00PM
Tuesday – 1:30PM to 7:00PM
Wednesday – 7:30AM to 1:00PM
Thursday – 1:30PM to 7:00PM
Friday – 7:30AM to 1:00PM
