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Form of workAspire HFI (HFI-Assure Fertility Partners of Houston) is a member of The Prelude Network, a premium network of North American fertility clinics that leverage the latest science and technology to help patients achieve their family-building goals. Each member of The Prelude Network family is expected to demonstrate their commitment to safe, efficient, and compassionate patient care every day. And because every great patient experience starts with a great employee experience, we strive to provide our staff with everything they need to consistently deliver the highest level of personalized care.
The full time Patient Care Coordinator will be responsible for initial patient contact following the patient's first consultation with the physician, educating patients on the appropriate processes and collaborating with other teams to ensure excellent patient care
ESSENTIAL RESPONSIBILITIES:
- Review patient chart and physician notes; evaluate the patient's plan for care.
- Contact patient within two days post physician consultation to introduce yourself and provide a warm welcome to Aspire HFI.
- Track new patients daily and send weekly report to Managing Director.
- Educate patients about the appropriate process, from testing to treatment.
- Collaborate with all financial teams as necessary to ensure financial clearance is obtained for services.
- Facilitate patient connection with any/all staff members for questions or scheduling.
- Improve patient experience and retention while reducing patient cancellation throughout their infertility journey at Aspire HFI.
- Ensure optimal productivity and efficiency.
- Contribute to team effort by maintaining an excellent rapport and working relationship between all Aspire HFI staff other departments within practice and the Prelude network.
- Other duties as assigned.
KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- A personal passion for customer service and patient care.
- An eagerness to learn, improve, and grow.
- Excellent organizational skills, including the ability to multi-task and work effectively and professionally under pressure and without close supervision.
- Self-motivated and goal oriented.
- Able to effectively prioritize, delegate and make difficult decisions.
- Conflict resolution skills.
- Results driven, with focus on producing high-quality, error free services.
- Ability to prioritize and work in a fast-paced environment with efforts to always put patients first.
EDUCATION AND/OR EXPERIENCE:
- High School Diploma or equivalent required
- Minimum of two years of professional experience in a healthcare setting.
The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle-from egg donations and preservation to fertilization, pharmaceuticals, and even financing-making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.
Inception offers fantastic benefits to our team (Family members):
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 10 Company-paid holidays
- PTO starting at 18 days/year
- Family member recognition program
- Continuing education/professional development reimbursement and time off
- Family member referral program
