Patient Access Coordinator - Urpg

Manages and coordinates activities related to the registration and information desk, providing leadership for day-to-day operations of the department, ensuring operating efficiency and continuity of care

Oversees timely processing of all URPG registration functions, mandatory forms, regulatory processes and collection of money

Demonstrates a high level of flexibility, commitment and availability to the department needs.  Completes assignments in a timely manner.  Is quick to assist with needed projects/special circumstances

Manage department staff, including hiring, scheduling, training, evaluating performance and competency, completing annual performance reviews, completing payroll, approving PTO requests, performing monthly rounding meetings and monthly department meetings, conducting disciplinary/counseling as needed according to hospital policies and procedures

Assists staff by providing guidance and support in resolving patient, physician, employee and interdepartmental complaints and conflicts

Performs continuous monitoring of URPG registration related key performance indicators, generates monthly reports summarizing trends and maintains department scorecard

Model, provide training, establish, upgrade, and evaluate effective customer service policies, behaviors, methods and procedures

Design and implement system and department policies related to department processes, data collections, patient and family education, patient satisfaction, Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and Joint Commission, state and federal regulations.

Collaborates with the Billing department and Patient Access Educator  in the development and implementation of educational activities related to errors, insurance requirements and/or claim denials

Provides accurate account maintenance and documentation sufficient for audit controls

Investigate and mitigate risk associated with claim denials related to scheduling or authorization denials

Responsible for ensuring departmental goals and objectives are met as related to five pillars (People, Service, Quality, Finance & Growth).

Coordinates with Manager to monitor that department maintains within budget parameters and provides input on annual budget planning

Takes an active role in the maintenance, testing, upgrades, and issue resolution of the registration modules.  Works on system related problems in conjunction with IS department in resolving/improving the current HIS systems

Is on a leadership call rotation for the Patient Access department approximately 5 weekends per year to assist staff with problem solving and coverage issues.

Performs other tasks/responsibilities as necessary

High school diploma or equivalent required

Associates degree preferred, not required

Must have excellent verbal and written skills and the ability to work independently and as part of a management team.

CHAM certification preferred

Performs effectively under stress

Strong organizational and interpersonal skills

Adept at using Excel and other Microsoft applications

Knowledge of insurance billing guidelines including governmental programs

Promotes and instills confidence in relationships among customers, personnel, medical staff and physician office staff

Must have the ability to organize, delegate, make decisions, instruct, listen and display professionalism and confidentiality

Two years essential experience in the Admission department or up to three years related experience

Must be able to read and write the modern English language

Must be able to work under stressful conditions

Requires correctable vision and hearing to normal ranges

Requires correctable vision and hearing to normal ranges

Requires the ability to distinguish letters and symbols

Sedentary job with frequent standing and walking