Patient Advocate - Call Center

Department:
34017 TeleHealth: System Nursing - System Telesitter
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
0
Schedule Details/Additional Information:

• As-needed, part-time schedules
• some weekend/holiday requirements
• All shifts available

Major Responsibilities:

• Maintains visual and audio observation at all times. Verbally redirects patient over 2 way audio device in patient room. Immediately summon nursing staff if the patient requires physical assistance.
• Provides floor staff with information in a timely fashion when patient poses a safety concern to themselves or others. Participates in collaborative identification and reporting of patient safety issues. Seeks assistance with removal of any potential safety hazards from room and reports findings to appropriate staff members. Monitors patient safety environment.
• Demonstrates safe work practices and attitude, follows safety rules and guidelines, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Maintains patient dignity and privacy.
• Participates in report with accountable staff coming into or leaving shift. Review pertinent information and behaviors.
• Demonstrates understanding and proficiency of Avasure software. Demonstrates knowledge and skill necessary to provide appropriate observation of the patients enrolled in the Virtual Monitoring Program.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in patient care.

Knowledge, Skills & Abilities Required:

• Capable of continuous monitoring of up to 12 patients at one time, remaining alert and focused on patients at all times while on duty.
• Ability to use discretion and courtesy when working with patients, visitors and staff.
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
• Ability to prioritize simultaneous situations and be efficient in multitasking.
• Ability to communicate effectively with patients using a headset and microphone.
• Basic Microsoft windows and computer experience.

Physical Requirements and Working Conditions:

• Headset must be worn when on duty.
• Must have functional vision and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.