Patient Advocate

About us

This is an ideal role for EMTs, MAs, LPNs and RNs who want to use their experience and education to help others navigate our crazy world of healthcare benefits. Our rapidly growing company is looking for people with outgoing and positive personalities who are passionate about helping others. Our clients often call us on their worst day, when they have been given a difficult diagnosis or have been told they need a surgery or after they have received a large medical bill. Our job is to assure them that we have their back. You will often be the only person they talk to who understands their condition or specific need. Our Advocates get to know our clients very well, and are often emotional when they can get a "win" for the client.

We are an innovative, technology forward company whose mission is to help employees get the most value from their benefit plan. We do this by steering employees to the highest value providers, educating them about their plan design, ensuring they pay only what they owe, answering any benefits related questions and assisting them in finding the lowest cost prescriptions and when appropriate, negotiating bills to reasonable fees.

Our work environment includes:

• A commitment to excellent customer service
• Action oriented personnel
• A culture of extreme ownership
• A passion for doing the right thing for the patient, all the time
• A team oriented culture
• A technology driven platform that tracks all performance metrics
• A phone system and tech platform that allows our Advocates to work from anywhere in the U.S.
• A commitment to HIPAA compliance and data security

Patient Advocate

Job Summary

The Patient Advocate is a key member of the team and works closely with the Advocate Manager and VP of Client Services and other members of the clinical team to answer healthcare benefits related questions and guide patients to high value healthcare. The Advocate is responsible for communicating with patients, their families and caregivers, insurance companies, financial institutions, and patients regarding medical care. The Advocate provides patient education to patients regarding their health status and financial aspects of the plan.

Core Responsibilities
·Provides patient education to patients regarding their health status and financial aspects of the benefit plan.
·Facilitates communication between patients, their families, and financial institutions. Must be able to write crisply, accurately and with good grammar.

·Documents all interactions between the patient and our company.
·Maintains a high level of professionalism in a fast-paced environment.
·Collaborates with all departments to ensure that patients receive the highest level of care.
·Provides support to ensure the smooth running of the clinical program.
·Must have excellent communication skills (written and oral) to effectively communicate with patients, families, insurance companies, and other key stakeholders.
·Must have excellent organization skills to effectively manage time in a fast-paced environment.
·Must have excellent computer skills to use our contact management system

Job Type: Full-time

Pay: Up to $24.00 per hour

Expected hours: No more than 45 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you worked in a team oriented, matrix environment?

Experience:

• clinical, medical office or insurance: 1 year (Required)

Ability to Relocate:

• Eau Claire, WI: Relocate before starting work (Required)

Work Location: In person