Patient Access Specialist

The Patient Access Specialist provides Patient Access and administrative support to the Patient Access Department which includes, processing of patient pre-admission, admission, transfer, and discharge activities under the guidance and supervision of the Patient Access and Health Information Manager.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1.Perform patient pre-admission, admission, transfer, and discharge activities.

2.Work under the guidance of Patient Access Supervisor.

3.Collect and validate patient demographic and insurance information.

4.Obtain health, financial and religious information from patients at the time of referral and transfer the information to EHR.

5.Prepare patient identification band and complete admission papers.

6.Obtain signatures for financial responsibility and treatment procedures from patients or guardians.

7.Receive and store patient’s valuables and other belongings as requested.

8.Respond to patient concerns and inquiries professionally.

9.Maintain positive working relationships with patients, physicians, visitors, and hospital staffs.

10.Contact insurance companies for patient medical billing operations.

11.Interact with hospital administrations to perform effective patient operations.

12.Work in compliance with policies and procedures and adheres to government regulations.

13.Update various tracking systems (i.e., referral logs, admission calendar, and status logs).

14.Update patient status in Electronic Medical Record System (EMR) such as admissions and transfers.

15.Coordinate delivery and pick up of Durable Medical Equipment (DME) with vendors, hospital, family, staff and others as needed.

Job Qualifications

•A minimum one year insurance verification and eligibility preferred; focus on front-end workflow and processes preferred.

•Bachelor’s degree desired. Equivalent demonstrated experience a plus.

•Basic computer proficiency is required in MS Office Suite.

•Electric Medical Record experience highly preferred (i.e. Netsmart or similar systems)

•Bilingual (Spanish/English) a plus.

Note: The above statements are intended to be a representative summary of the major duties and responsibilities performed by the incumbent of this job. The incumbent may, from time to time, be requested to perform job-related tasks other than those stated. Other duties as assigned.

PHYSICAL & OTHER JOB SPECIFICATIONS

1.Able to hear, speak, read, write, and/or type well enough to perform required job duties.

2.Able to communicate well in English (spoken and written) is required.

3.Able to use computer in order to perform required job duties.

4.Able to lift and carry up to 10 pounds.

5.Able to use standard business office equipment safely.

6.Ability to sit for long periods of time while conducting work assignments.

7.If driving on YoloCares business, must have a valid California driver’s license and state-required automobile insurance.