Patient Access Specialist-Fallbrook-Family Medicine

Palomar Health Medical Group is looking for talented, compassionate, and qualified individuals to join us in our mission to provide quality medical care and promote health and wellness in the communities we serve! We are a multi-specialty, not-for-profit medical group, formed in 2019 by the affiliation of two of North San Diego County's largest multi-specialty groups, Graybill Medical Group and Arch Health Medical Group. Through a combined 170 physicians and advanced practitioners and 22 locations in North San Diego and South Riverside Counties, we are able to provide comprehensive medical care to meet every family members needs, including Urgent, Primary, and Specialty Care. We are affiliated with the Palomar Healthcare District.
We currently have a great opportunity for a Patient Access Specialist!
In this role, you will coordinate with physician office staff and patients via the telephone to ensure accurate, prompt and courteous scheduling of primary care appointments, such as preventative screenings or routine office visits. The PAS is responsible for delivering superior service, answering phones, confirming appointments, communicating with all departments and individuals regarding matters related to patient care, and obtaining and entering accurate demographic/insurance information for all encounters including patient financial expectations.
Essential Functions:

• Promptly answers incoming calls to schedule appointments in Practice Management System (PMS) for patients and/or referring physician offices; makes outbound calls when follow-up is needed
• Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in PMS.
• Demonstrates superior customer service to all external and internal customers, anticipating customer needs and resolving their questions/concerns, and helps facilitate smooth flow of customer phone calls.
• Communicates effectively with patients, physicians, and/or other departments on the phone and through email regarding delays or any issues relating to patient appointments and authorizations.
• Consistently achieves team metric standards and expectations.
• Maintains strict confidentiality at all times.
• High school diploma or GED required
• Three years of scheduling experience within healthcare highly preferred
• Excellent customer service skills with ability to communicate effectively with a courteous tone on the phone with patients, physician office staff and colleagues
• Proficient computer software skills in MS Office Suite
• Bilingual (English/Spanish) communications skills a plus

Palomar Health Medical Group offers a comprehensive benefits program for full time employees that includes:

• Medical, Dental and Vision insurance
• Company -paid Basic Term Life and Long-term Disability insurance
• Medical Flexible Spending Account
• Dependent Care Assistance
• 401(k) with company match up to 4%
• PTO (Paid Time Off)
• Paid holidays
• Pet insurance
• Gym discounts
• Plus, much more!

Palomar Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Smoking is permitted in designated areas outside of Palomar offices. Palomar Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.