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Form of workThe Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.
The Patient Access Representative II is responsible to greet all patients in a timely and friendly manner.
A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.
The Patient Access Representative II is to provide a safe and secure environment for the patient during the registration process.
Clearly review and communicate all forms and obtain required signatures for services provided.
The Patient Access Representative II ensures accuracy and thoroughness in collecting and documentation of the patient's demographic and insurance information, and utilizes the technology available to complete the registration.
Participates in creating a positive environment for patient and colleague satisfaction.
Provides excellent customer service to all patients, colleagues and other external and internal customers.
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
Obtains and accurately documents all demographic information.
Obtains insurance information and initiates the verification process via third party clearinghouse.
Completes verification of coverage of all insurances and financial clearance activity has been completed.
Meets and exceeds department goals including accuracy, point of service collections and productivity.
Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections.
Provide back-up support to hospital cashier and complete cashier functions, as assigned.
Completes Medicare Questionnaire on all patients that are eligible.
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing.
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned.
Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes.
Demonstrates a high level of efficiency, accuracy and productivity.
Verifies accuracy of patient demographic information to avoid duplicating a medical record.
Follows department procedures when a duplicate medical record assignment is made.
Complies with organizational policies on Advance Directives and Patient Rights.
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures.
Maintains department productivity by asking for additional duties when patient flow permits.
Makes customer needs a priority.
Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director.
Requirements:
High School Diploma required
Customer service experience
Minimum of 3 years Patient Access experience
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
