Customer Care Associate

Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Are you passionate about helping customers? Do you thrive in a role where you can make a positive impact on customer satisfaction? Look no further! We’re seeking dedicated individuals to join our team and contribute to our mission of providing exceptional service. NO sales or collections involved!

• Full-Time (40 hrs/wk): Monday–Friday, 9:00AM-6:00PM

  • Alternating Weekends

• Competitive Wage: $18/hour

• Answer incoming calls and be the friendly voice that assists our valued customers.

• Coordinate part orders for our customers, stores, and warehouses

• Schedule sales orders, exchanges, credit memo's, and in-home repairs

• Ensure customer inquiries are addressed promptly

• Manage cancellations & reschedule deliveries

• Coordinate furniture deliveries

WHAT DO WE OFFER?

• $ Competitive Wages $
• Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
• Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
• Casual Dress Attire

REQUIREMENTS/QUALIFICATIONS:

• Upon job offer, must be able to pass a background check prior to starting employment
• Computer and telephone experience required
• Ability to listen and effectively resolve issues
• Maintain Composure during stressful situations
• Exhibit excellent verbal communication and active listening skills
• Prioritize customer satisfaction and interpersonal interactions

Apply today and help us create exceptional experiences for our customers!

Furniture Mart USA is an Equal Opportunity Employer