Manager, Patient Access/Affordability Operations & Supplier Management-Neuroscience

Johnson & Johnson is recruiting for a Manager, Access/Affordability Operations & Supplier Management within the Patient Engagement and Customer Solutions (PECS) organization located in either Titusville, NJ or Horsham, PA.

Johnson & Johnson is committed to raising the bar on patient experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – that will create more personalized, seamless, and supportive experiences for patients starting treatments across the Janssen portfolio.

The Manager, Access/Affordability Operations & Supplier Management is responsible for the tactical oversight of Johnson & Johnson North America patient engagement program(s) execution, the identification of continuous improvement opportunities to drive operational efficiency of access and affordability programs, and the management of supplier performance through data analytics within and/or across assigned therapeutic areas.

Your responsibilities include, but are not limited to:

• Day-to-day management of HUB operations for access, affordability, and companion programs (performing daily program monitoring and operational oversight for assigned TA)

• Implementation of projects and program enhancements

• Measure and analyse of key performance metrics related to both patient access and affordability program performance, and supplier performance

• Identification of the relevant key indicators of supplier reliability and performance measurement

• Triage general program and individual patient/HCP issues, identify root cause and corrective action(s)

• Support creation and maintenance of program materials ensuring content is current, compliant and process through CAC (SOPs & call guides)

• Support Program / Supplier Governance (QBR/CGC)

• Provide insight into Program/Supplier strategic initiatives

• Use SMOx experience to inform contract negotiation

• Lead Supplier and internal teams through key deliverables to include Compliance Governance Committee (CGC) Meetings, supplier Proof of Service and budget management, Supplier Control Document, Supplier Audits, Issue triage and resolution, and non-conformance documentation

You will report to the Associate Director, Operations & Supplier Management and must collaborate across the PECS Solutions team, specifically Patient Access & Affordability Solutions (PAAS), Px Teams for your assigned TA, as well as key functional partners (IT, Legal, Compliance, Privacy, Offer Development, Procurement, Contracting, Commercial Excellence, Finance). In addition, you and your team will be responsible for managing relationships with our external supplier network,

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Manager Access/Affordability Operations & Supplier Management is responsible for partners and process that support the PECS team in building industry-leading patient support across the PECS organization.

Supplier Relationship Management: Establish and cultivate strong supplier relationships with HUB/Coupon suppliers to drive best practices through all programs; proactively identify and promote knowledge sharing and best practices across therapeutic areas.

Data Analysis – Utilize data and KPI accountability to tease out quality measure gaps & opportunities. Drive insights into performance, operational efficiencies, and enhancements.

Change Management – Systemic approach in monitoring the constant flow of data associated with our ever-changing programs and teams. Demonstrate flexibility in a positive and team-based approach.

Training & Development: Cultivate & foster a team that has deep knowledge and expertise in HUB (patient access), affordability and companion space.

People Development (if applicable): Coach, develop and motivate direct reports.

Culture: Support a culture of learning, smart risk-taking and experimentation to create a program and process operational Center of Excellence within and across therapeutic areas.

Diversity, Equity, and Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.

Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver impressive results, but even when you fall short – you learn from it.

Qualifications

• A minimum of a bachelor’s degree is required
• A minimum of 5 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, analytics, account management) is required
• Experience managing Access & Affordability programs (e.g., HUB, Coupon) preferred
• Budget management experience is required
• Experience with Oncology or Neuroscience preferred
• A minimum of 2 years of supplier management is preferred
• Candidate must have strong business acumen and demonstrate confidence, emotional intelligence, and empathy to influence internal/external stakeholders
• Must be capable of managing multiple priorities
• Must demonstrate excellent leadership skills, agility, and pro-active relationship management in a multi-matrix stakeholder environment, with the ability to work effectively in a matrix and unstructured environment; Commitment to diversity and inclusion to foster best thinking across the team
• Communication. Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
• Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues.
• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
• Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.
• Travel. This position can be based in Titusville, NJ or Horsham, PA. Remote and may require up to 10% domestic travel. Remote work options in the United States may be considered on a case-by-case basis and if approved by the Company.

The anticipated base pay range for this position is $99,000 to 170,000.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.