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Form of workJob Description
Optim Orthopedics is seeking a full time PAC Associate (Front Desk Rep) for our Savannah location.
Job Requirements:
- Assist with supervising daily PAC operations and task.
- Assist with staffing plans and PAC training.
- Identifies and assist with system improvement implementations.
- Contacts patients regarding outstanding balances. Reviews upcoming schedules and provides notes in the patient account for the Front Desk regarding collections of any balances due prior to patients appointment.
- Establishes payment plans to help patients manage payment of bills. Monitors payment plans to ensure patients are on time with payments and will contact them accordingly.
- Monitors pre-surgical bucket in EMR for patient surgical cases. Reviews the patients insurance for eligibility and benefits. Verifies and runs CPT code in appropriate system to validate allowable and contacts patient to review the co-insurance or deductible needed prior to surgery. Sets up payment plan or collects amount due prior to surgery.
- Timely and appropriate resolution of all assigned accounts for patients with the purpose of managing account receivables balances.
- Identify and communicate any trends, denial issues or irregularity impacting resolution of patient accounts or daily production workflow to supervisor and other team members and recommend resolution.
- Assist to identify delinquent accounts to forward to collection agencies to appropriate billing staff.
- Verifies all entries made into the system and balances end of day batch for TOS collections. Reconciles and closes batches daily.
- Responds to patients billing and statement inquiries. Will be available for the Front Desk to assist patients as needed with any billing concerns or questions. Forwards any billing issues identified to the appropriate staff to assist patients with resolution. Maintains up-to-date knowledge of third party billing and reimbursement, clinics financial policies and industry knowledge.
- Prepares, reviews and submits weekly productive reports for tracking and productivity purposes. Utilizes the payment plan reporting in EMR to assist with contacting patients for delinquent payments.
- Responds to patient calls timely and professional and documents appropriately in the patient chart.
- Completes annual compliance and regulatory requirements as applicable.
- Makes recommendations to management for potential write-offs as needed.
- Other duties may be assigned.
Optim Offers:
- Competitive Pay
- Company Benefits
- Paid Time Off
- Holiday Pay
- 401K Plan
