Parts Order Services Coordinator - Ventrac

Summary:

The Parts Order Services Coordinator is responsible for managing the Parts Expedite process. answering phone calls and emails from customers, assisting them with ordering process. Taking the initiative to assist the  Parts CSR II in solving problems and ensuring a positive customer experience. This position also assists in production with the daily operation as needed.

Position Responsibilities:

• Answering phone calls and emails regarding customer inquiries and parts specification and availability while delivering a positive relationship-based approach to customer interactions
• Assist with pulling and packaging orders to be shipped out UPS
• Work as a team to help meet department goals and objectives
• Manage the parts expedite process
• To effectively use job aids and tools to conduct customer interactions with ease
• Main contact with parts issues
• Help in the areas of receiving, picking, packing, and kitting as needed.

Minimum Qualifications:

• High school diploma, or equivalent
• Successfully demonstrated strong written and verbal communication skills, including phone communication skills
• Strong interpersonal skills professional, courteous, friendly and helpful
• Excellent grammar, voice and diction abilities
• Strong ability to read, understand and interpret mechanical and operational information effectively
• Self-motivated individual who understands the importance of time constraints
• Ability to operate forklift and overhead hoist in a safe and orderly manner
• Ability to bend, squat, walk and stand for long periods of time
• Must be able to lift at least 80 lbs.
• Excellent attention to detail
• Computer skills: Word, Excel, Internet
• The ability to pass drug and criminal background screenings

Preferred Qualifications:

• Excellent Ventrac product knowledge
• Customer Service experience and skills
• 1+ year of shipping experience
• 1-3 years of applicable work experience