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SalaryTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
As a Participant Engagement Consultant, you will take a leading role in supporting Voya's Large Market clients to deliver critical information to their employees by developing and executing best-in-class communication materials through a variety of channels. This includes producing high-quality Defined Contribution plan communications and pursuing opportunities to increase Participant Engagement through Voya’s digital tools, Financial Wellness Experience and Educational offerings.
The Contributions You’ll Make:
The primary function of the role is to drive Participant Engagement with Voya’s resources to help plan participants make informed financial decisions. The Consultant helps our clients determine and develop a strategy for communications and education that both meets their organizational goal and the individual participant/employee’s needs.
- Work directly with relationship manager and client, to develop and manage effective communication programs that align to plan sponsor goals. Additionally, this position is responsible for measuring effectiveness of marketing programs, sharing results with clients and using findings to evolve programs further.
- Manage the creation and deployment of communications related to retirement benefit plans and associated financial products and services.
- Analyze data to identify opportunities for actionable insights and provide strategic communication direction to clients focused on improving employee engagement and participant outcomes.
- Provide input into the end-to-end consumer experience; knowledge in consumer behaviors, media preferences, demographics and psychographics. Partner with other marketing groups to incorporate behavioral finance and segmentation research and insights into the strategy.
- Develop and implement communication plans using diverse channels, prioritizing digital platforms for maximum impact.
- Focus on client satisfaction and support growth opportunities for clients and employees. Proactively address client inquiries, providing comprehensive solutions that exceed expectations.
- Lead client meetings to discuss communications needs, set deliverables, negotiate timelines and assess budget considerations.
- Work closely with marketing shared services group to ensure all components of client strategies are developed, delivered, and measured.
- Other duties as assigned.
Minimum Knowledge & Experience:
- Bachelor’s degree with 7+ years experience in a corporate or financial services, consulting or creative agency setting.
- Financial services and/or benefit experience
- Exceptional organizational skills to manage multiple tasks efficiently.
- Ability to work autonomously or collaboratively as needed.
- Creative problem-solving abilities to address challenges effectively.
- Strong attention to detail to ensure accuracy and compliance.
- Capacity to prioritize tasks in a fast-paced environment with competing demands.
- Active listening skills to understand client needs and preferences.
- Data-driven mindset to inform decision-making and optimize outcomes.
- Curiosity and willingness to learn about new industry trends and technologies.
- Executive presence – must be a confident public speaker and effective at using a storytelling format when presenting complex topics.
- Team-oriented mindset and willingness to support colleagues.
- Ability to influence client direction and decisions.
- Comfortable adapting to a dynamic work environment and resourceful in finding solutions.
- Willingness to travel, up to 25%, as required.
- FINRA licenses not required but can be supported.
Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations. The preference is Mountain, Central or Eastern Standard Time Zone.
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Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$94,370 - $117,960 USD Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,please reference
resources for applicants with disabilities
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