Address
Form of work
SalaryBenefits:
We are in search of a hospitality minded individual that is passionate about providing superior Customer Service to our clients. The ideal candidate will be tasked with providing outstanding service over the phone or email to our guests and clients while maintaining and cultivating strong relationships with key accounts, travel agencies, corporate clients, and partners. The Customer Service Representative will serve as liaison for client inquiries, assist with tour logistics, communicate effectively with guides, provide outstanding Customer Service, and represent the company at industry events.
Key Responsibilities:
Cover sat sunday full day, 1-2 “half days” for a total of 20-30 hours weekly
Help cover CS when other CS Representatives have planned out of office days
Customer Service:
- Flexible schedule
- Opportunity for advancement
- Paid time off
We are in search of a hospitality minded individual that is passionate about providing superior Customer Service to our clients. The ideal candidate will be tasked with providing outstanding service over the phone or email to our guests and clients while maintaining and cultivating strong relationships with key accounts, travel agencies, corporate clients, and partners. The Customer Service Representative will serve as liaison for client inquiries, assist with tour logistics, communicate effectively with guides, provide outstanding Customer Service, and represent the company at industry events.
Key Responsibilities:
Cover sat sunday full day, 1-2 “half days” for a total of 20-30 hours weekly
Help cover CS when other CS Representatives have planned out of office days
Customer Service:
- Deliver exceptional Customer Service throughout the booking process and travel experience
- Respond promptly to client inquiries, resolve issues, and ensure a positive customer experience
- Monitor and process bookings made through third party channels
- Support a team of tour guides with daily Customer Service needs as needed
- Maintain thorough knowledge of products and services to address client needs effectively.
- Keep accurate records of interactions and resolutions.
- Solicit client feedback to improve the customer experience and streamline tour execution.
- Regularly update CRM systems to track progress and maintain transparency.
- Receive inbound sales inquiries for group and private tours, take detailed notes and handoff to the sales team
- Provide professional appearance and conduct with all clients, colleagues, and partner organizations
- Proven experience in Customer Service, client relationship management, sales, or account management
- Strong negotiation and communication skills
- Excellent organizational and time-management abilities
- Ability to work in a face paced, startup environment
- Bachelor's degree in Business Administration, Marketing, Hospitality, or related field is a plus
Flexible work from home options available.
