Part-Time Receptionist

We currently have a PART TIME opening for a RECEPTIONIST at Singleton Funeral & Cremation Services. This is the opportunity to be part of a leader in Funeral Service in our community. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

JOB DESCRIPTION

Must be able to work evenings, weekends and some daytime hours. Receives, interacts and directs callers and visitors of a funeral home. Performs a variety of clerical and other tasks. Typical duties include answering phones and/or operating multiple phone lines, taking detailed messages, gathering information, organizing family belongings, maintaining files or records. Interact directly with families in organizing final funeral details.

SPECIFIC RESPONSIBILITIES

Receptionist / Customer Service

• Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
• Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
• Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
• Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
• Ensures the entrance area of the facility is clean by providing light housekeeping as necessary
• Processes merchandise and death certificate orders
• Performs other duties as assigned

Requirements & Qualifications

Education:

• High school diploma or GED equivalent

Experience:

• Minimum 6 months clerical and/or customer service experience

Knowledge, Skills & Abilities:

• Knowledge of secretarial and office administrative procedures
• Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
• High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Professional communication skills both orally and in writing
• Ability to maintain confidentiality
• Attention to detail and accurately take messages and information
• Ability to multi-task and set priorities
• Be a team player and works well with others
• Work independently

**PLEASE DO NOT CALL THE FUNERAL HOME DIRECTLY. APPLICANTS WILL ONLY BE ACCEPTED VIA EMAIL.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Ability to Relocate:

• Glen Burnie, MD 21061: Relocate before starting work (Required)

Work Location: In person