Medical Assistant/Receptionist

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Summary

Provides administrative functions including, but not limited to: transporting patients, answering phones, general administrative duties, maintaining a clean facility environment, and maintaining supplies

Working Relationships

As a representative of this facility, all comments, attitudes, actions, and behaviors have a direct effect on the center’s image and perceptions of quality service. Interaction with patients, physicians, referral sources, visitors, co-workers, supervisors, vendors, repair technicians, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork that is congruent with the centers standards and guidelines to promote positive relations.

Essential Duties and Responsibilities

Duties listed below are intended to describe the general nature and level of work performed by employees in this position. They are not to be construed as an exclusive list of all job duties in this position.

Duties/Responsibilities

1. Responsible for registering patients at the front desk

2. Prepares all necessary documents for patients to complete

3. Maintains confidentiality, security, and physical safety of patient records

4. Interacts with physician/office personnel and answers the phone in a friendly manner

5. Coordinates with clinic staff to collect ID, insurance, and H&P (including labs and possibly cardiac clearance based on nurse recommendations)

6. Collects patient’s financial responsibilities (copay, deductible or balance) to gives to Office Manager

7. Build weekly charts: blank forms with patient labels, H&P, labs, etc.

8. Print and distributes schedules to anesthesia provider and charge nurse on procedure days

9. Brings patients back to patient care area to prepare for procedure

10. Monitor vital signs and recognize emergencies and notify RN of any observed changes in patient’s status and responses.

11. Document episode of care accurately, timely, completely, and legibly.

12. Providing age-specific, culturally competent, ethical care within legal standards of practice

13. Protecting the patient’s rights, dignity, and privacy

14. Audit patient charts for necessary documentation and signatures

15. Add procedure notes or operative notes to patient charts and reach out to clinic staff for any missing notes.

16. Maintains confidentiality, security, and physical safety of patient records

17. Enters arrival and discharge times into scheduling platform.

18. Under the supervision of a nurse call post-op patients and inquire about their condition.

19. Mail out post-op questionnaires to patients not reached by phone.

20. Assist nurse with putting away supplies, restocking, and ordering supplies

21. Participate in quality review and performance improvement projects.

22. Clean and prepare equipment according to manufacturer’s instructions for use.

23. Maintain required competencies

24. Act as a patient advocate and maintain privacy and confidentiality of individuals and health information.

25. Comply with all SOG facility policies and procedures, regulatory and accreditation standards and professional guidelines when providing patient care.

26. Actively participate in team meetings, trainings, and daily safety huddles.

27. Adheres to facilities guidelines as they relate to this position

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Knowledge of medical terminology

Associate degree (AA) or equivalent from a two-year college or technical school with a Medical Assistant Certification. Knowledge and skills appropriate to the job preferred.

Two years of Medical Assistant / Nursing Assistant/ Patient Care Tech experience preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of the organization.

Mathematical Skills

Ability to ass, subtract, multiply and divide, in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete carriable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule

Certificates, Licenses and Registrations

Current certification as a Medical Assistant in the state of Maryland

BLS certification within 6 months of hire

Other Skills and Abilities

1. Understanding and commitment to the mission, values, and philosophy of the organization.

2. Awareness of changing trends in nursing practice and ability to adapt

3. Knowledge and skills to provide patient care appropriate to specific location and patient population.

4. Ability to function effectively in stressful situations.

5. Ability to communicate in verbal and written methods

6. Ability and willingness to adjust schedule (trade or work extra) to meet the needs of the facility

7. Ability to work under supervision as well as ability to oversee others

Physical Demands

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust

Work Environment

1. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. While performing the duties of this job, the employee is occasionally exposed to noise level in the work environment is usually moderate.

The above statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified, but they are intended to describe the general nature and level of work being performed by people assigned to this classification.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Healthcare setting:

• Ambulatory surgery center
• Clinic
• Outpatient

Medical specialties:

• Orthopedics
• Pain Medicine
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Greenbelt, MD 20770: Relocate before starting work (Required)

Work Location: In person