Part Time Medical Receptionist/Front Desk

**Please read all information below thoroughly prior to applying. Please DO NOT contact office by phone inquiring about position; all resumes and pertinent information should be handled exclusively through this job posting**

** Must be willing and have reliable transportation to commute to office in Huntsville, Alabama (South Huntsville near Crestwood Medical Center).

We are seeking a front desk medical receptionist to work PART TIME (20+ hours/week) for a specialty physician’s private practice in an office/clinic setting.

• Must be punctual and possess a strong work ethic.
• Must be a team player and work well with other staff members and interact with patients positively. Our office is built around a team effort, and we expect everyone to be proactive and pull their fair share of responsibilities. Negative attitudes and laziness will not be tolerated- we just ask that you keep a positive attitude and try your best!
• Must be prepared to work in a fast-paced office setting and have excellent multi-tasking skills.
• This position will include a range of administrative tasks such as greeting patients in the clinic, collecting relevant patient information, scheduling appointment times, and triaging incoming calls. Ideal candidates will have prior experience working in a clinic or hospital setting but not required. The candidate must demonstrate compassion for patient needs, have great attention to detail and thrive in a collaborative environment.
• Responsibilities will be varied and candidates will be multi-talented, flexible problem solvers who are eager to tackle complex problems and tasks.

What the Front Desk Receptionist Will Be Doing

• Greet and check-in patients, verify and update necessary information in the medical records/database, perform all registration functions and collect copays and balances due as appropriate
• Schedule patients via office scheduling policies and make daily calls to confirm appointments with patients for the next day
• Save faxes and distribute them appropriately
• Assist in completing medical records requests received from outside physicians, etc
• Perform outbound patient referrals to other specialists as dictated by the physician
• Assembly of new patient charts, getting new patients’ records and information put together in a timely/efficient manner
• Handle prior authorizations for medications if patients’ insurance requires one to be completed
• Answer and screen in-bound calls, take messages to be given to physician, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, etc.)
• File charts and coordinate lab work/radiology tests/other testing as requested
• Enter information into the EMR (Electronic Medical Record) system, make sure EMR data is up-to-date and correct
• Other duties as dictated by office needs

Medical Front Desk Receptionist Experience Requirements

• Previous experience in a clinic or hospital setting handling patient interactions is preferred but not required
• An exceptional customer service orientation featuring an empathetic, compassionate and professional demeanor with each interaction
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Must be an effective communicator, able to explain our office policies in a concise and personable manner
• Strong written communication skills with success in providing notes, updates, and written communications via computer systems
• Working knowledge of the healthcare industry is strongly preferred
• Excellent computer and data-entry skills with proven ability to navigate multiple computer screens

Job Type: Part-time/20+ hours per week (Mon 1pm-5pm, Wed 8am-5pm, Fri 8pm-5pm)
Pay: DOE, negotiable starting from $15
Education requirements: High school diploma/GED

All major holidays off. Retirement plan/PTO begins one year post employment start date. 50% of insurance premium for an individual employee’s insurance policy eligible for reimbursement.

Equal opportunity employer; all employment is decided on the basis of qualifications, merit and business need.

*Please provide resume with three PROFESSIONAL references as well as desired hourly pay requirements. Resumes submitted without references will automatically be disregarded. ALL PROFESSIONAL REFERENCES WILL BE CONTACTED.*

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Private practice

Medical specialties:

• Rheumatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Medical terminology: 1 year (Preferred)
• Medical Receptionists & Patient Registrars: 2 years (Required)
• Customer service: 2 years (Required)
• Computer skills: 4 years (Required)

Work Location: In person