Address
Form of work
Salary- A subject matter expert in Technical Support and team management
- Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
- Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
- Makes sure that services are delivered to meet customer business needs and expectations
- Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
- Applies quality processes in performing the tasks
- Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
- Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
- Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
- Effective written and oral English communication skills
- Good Analytical thinking skill
Job Type: Part-time
Salary: From $6,000.00 per day
Expected hours: 32 per week
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Work Location: Remote
