Part-Time Customer Support

Qualifications:The ideal candidate must be a self starter and able to maintain a professional attitude with very good communications skills. This is a Monday-Friday 4 hour shift that is primarily on phones. These calls will include customer follow-ups, marketing, and sales activities. This position requires flexibility to adjust and perform daily tasks quickly and efficiently in a busy work environment. Computer skills required.

Work Hours: The hours for this position are flexible. We ask for 4 hour shifts daily. The start-time is based on employee preference. The employee may choose to start at 8AM, 9AM, or 10AM. There will be no lunch hour, just one 15 minute break.

Office details:

1.      Customer Service – keep in contact with our customers on a regular basis in order to develop record and share the “Customer Story” and or Reviews.

2.      Answer customer questions / sales lines in a professional manner (using our scripts) capturing caller’s questions, name, phone number and reason for the call and keeping accurate records of the customer / calls in InfusionSoft.

3.      Keep a daily calendar of calls to be made in InfusionSoft of your daily tasks / calls etc.

4.      Minimum Goal: Contact (outbound) at least 18 customers per day. (6-10 min per call)

5.      Follow up – make sure orders are complete with a follow up call as necessary.

6.      Take customer orders (via phone etc) to be processed/shipped

7.      Support office / sales staff in whatever way requested of you

Computer Skills Required:

1.      Good working knowledge of Microsoft Word / Excel

2.      Good working knowledge of Infusionsoft (or confidence in learning new software)

4.      Good working knowledge of our phone system, and how to transfer calls.