Sr. Warranty Transformation Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our  Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America. 

We’re  committed  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are  one team  – creating and delivering world-class components and solutions superior to the competition.  Learn more about the  Caterpillar Experience .

Job Summary

As a Sr. Warranty Transformation Consultant , you’ll have a unique opportunity to be part of a team that aims to take Caterpillar and dealer warranty operations to a whole new level through operational and platform transformation. You’ll work closely with multiple different teams across Caterpillar (Product Groups, Industry teams, Global Purchasing, Cat Insurance, Treasury, Corporate Accounting, Goodwill, and more) and dig into their current warranty data and/or related processes to document pain points, capture innovative ideas to enable improvement, and define the critical business requirements. You’ll partner with Cat Digital, Cat IT, & Warranty Analytics to assess technical feasibility, project timelines for development, and outline investment needs. And you’ll own the creation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and analytical needs that have increased efficiency, simplicity, and business value at their core.

When it comes to releasing new operational processes and access to the new platform, you’ll lead the learning and adoption phase of the program. You’ll develop training plans, materials, and lead user adoption. You’ll also measure the business impact of the transformation program, capture user feedback, and prioritize enhancement ideas.

Additional Info:

• This position is located in Peoria, IL.

• Domestic relocation assistance is available for this position.

• This position requires up to 10% of working time travel.

What you will do:

• Be the process lead for Cat business partner warranty data needs and/or processes

• Lead workshops to capture as-is processes, pain points, and identify innovative ideas that drive operational improvement

• Define critical business requirements and projected business value

• Partner to assess technical feasibility of to-be ideas, development timelines, and investment needs

• Determine risks, dependencies, and assumptions

• Own the development and implementation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and analytical needs

• Define baseline and to-be value measurement plans that have increased efficiency and simplicity at their core

• Lead learning and adoption phase with Cat business partners

What you have:

• Bachelor’s degree or 5+ years of relevant work experience

What will set you apart:

• At least 5 years of experience in product support, product group, industry team, or technology development or deployment

• Passion for raising the bar and delivering a world class experience

• Proven ability to lead complex projects and drive results with high autonomy

• Strong financial and business acumen to analyze, interpret, and make strategic recommendation regarding business investments and projected value

• Demonstrated involvement in innovation and use of technology to solve problems

• Successfully investigated complex issues and recommended solutions

• Strong skills in organization, collaboration, attention to detail, influencing, communication, change management, and gaining commitment

• Experience with Agile methodology

• Demonstrated excellence in a team environment

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 30, 2024 - June 3, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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