Customer Support Associate

Are you ready to join a rapidly expanding Meal Prep company? We hold the belief that sincere and human connections enhance the quality of people's lives, particularly those who are part of our team. Meal Prep Sunday is the largest Meal Prep Company in Southern California, based in Vista, preparing over 30,000 dishes weekly. You'll have the opportunity to work with an experienced company during an exciting phase of growth and be guided by a culture of unwavering commitment to excellence. Our journey is one of continuous improvement, always striving to transcend from good to great, be a part of a workplace where differences are not just accepted but embraced

This isn’t just your next job, the work you will do here holds significance, we're seeking a highly motivated and ambitious individual to join our passionate team as a Customer Support Associate.

Job Summary:
In this role, you will be the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed with professionalism and efficiency. This position requires a high-level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. We're seeking a highly motivated and energetic Customer Support Associate who shares our commitment to excellence and helping others lead healthier lives.

Job Type: Full-time

Monday to Friday

Rotating weekends

Salary: $20 - $25

Responsibilities:

• Answer phone calls, emails, to address any customer concern with the highest level of response and attention.
• Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs.
• Communicate effective client messaging to the customer base to ensure an increase in revenue and customer satisfaction
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
• Initiates and develops contacts with existing and potential customers.

A successful Customer Support Associate will have:

• 2+years of experience in Customer Support
• Perform detailed daily record-keeping and reporting
• Excellent verbal and written communication skills, with a friendly and empathetic
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability.
• Experience in a fast-paced environment

Our benefits :

• Flexible Schedule options to support work-life balance.
• Paid Vacation and Sick Days
• Paid Training opportunities for continuous professional development.
• Referral Bonus Eligible
• Enjoy substantial employee discounts on our meal prep services.

Let's inspire, support, and transform together!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• On-the-job training
• Referral program

Experience level:

• 3 years

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person