Parkersburg, WV - Special Services Manager

Special Services Manager

Company Overview

Scioto Services – a subsidiary of Marsden Services - offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

The Special Services Manager will be responsible for the daily maintenance of strategic client sites and specialty services, to include direct supervision and training of staff. Supervising and coordinating activities of staff engaged in cleaning, groundskeeping and maintaining premises of the client sites.

Job Summary

The Special Services Manager is responsible for the day-to-day operational management of assigned accounts in the Parkersburg, Wheeling and Fairmount, WV area as well as surrounding markets.

The Special Services Manager supervises and coordinates activities of associates maintaining the contracted scope of work.

Through strong communication and company support, the Special Services Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.
• Growth – Identifying opportunities that improve our client’s services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities

• Oversee general performance of assigned location and team: including but not limited to Janitorial services, groundskeeping services, light maintenance services and specialty projects.
• Primary client contact person for assigned accounts. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan.
• Complete safety audits and conduct safety training.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Assists in coaching, developing and training staff to meet organizational needs. Identify and mentor associates to develop into the next generation of leaders.
• Responsible for timekeeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.
• Attend and actively participate in management meetings within region and at regional office.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.
• Must have a coaching mindset and be a champion of your team
• Ability to effectively utilize resources and staff to complete assignments.

• Manages up to 12 direct reports, who oversees about 60 total associates.

Skills and Qualifications

• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making, and creative problem-solving skills
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

Qualifications and Experience Required

• Minimum of 2 years of management experience. Must have experience managing front line service employees over multiple sites
• Knowledge of PCs and the ability to utilize programs such as Microsoft software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Previous budgeting and/or P&L experience preferred.
• Valid Driver’s License, proof of insurance and reliable transportation required

• Excellent verbal and written communication skills

• Regular travel to support operation sites within region, up to 50% of the time

• A pre-employment drug screen and criminal background check are required

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the Company’s published Operating Standards.
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation

• This position’s starting salary range is $50,000 plus commission, mobile phone, laptop, and fuel card.
• A company-owned vehicle will be provided to the Special Services Manager to meet the travel requirements of this position.
• Our organization offers the following benefits: 401K, medical, dental, vision, and life insurance plans—in addition to much more!

AAP/EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.