Overnight Dispatcher - Bilingual (Weekends And Holidays Required) - Remote

After Hours Fleet Service Coordinator

Gabrielli Truck Leasing and Rental is currently seeking an Overnight Fleet Service Coordinator.

This is a remote position after in-person training is completed.

The totals hours that the person in this role would work is:
Mon through Friday (10pm- 7am each night)
Friday – Sunday 10pm – 7 am

Week one clocks 42 hours: 2x overnight during the week, 2x weekend 12 hours shifts (sat/sun)

Week two clocks 51 hours: 3x overnight during the week, 2x weekend 12 hours shifts (sat/sun)

Saturday & Sunday shifts are (7am-7pm & 7pm to 7am) Each Coordinator works each Saturday & Sunday 12 hours.

They are required to work Holidays as well. It is paid out as 8 hours Holiday on top of their hours worked.

They would require approx. 60-90 days of training on the day shift to learn the operation before they could work overnight.

Job Description:

• Answers our dedicated after-hours service line to document, dispatch and coordinate each service event from intake until resolution.
• Gathers all necessary information to make informed decisions on the best course of action to resolve the service event.
• Assist in Preventative Maintenance Scheduling
• Monitor and Report OOS/Sub Report
• As the Coordinator, your work hours may vary based on scheduling to provide market coverage during all hours. Service is provided 24/7/365

Responsibilities:

• Answer the customer service line and complete intake sheet.
• Assess and assign open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign appropriate and nearest vendor to make requested repairs.
• Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements.
• Inform supervisor on duty of any delays with the vendors estimated time of arrival or problems with repairs.
• Work with Follow Up to address problems as they arise.
• Handle over flow of new inbound events.
• Assist Follow Up representatives as needed and as time permits.
• Assist in resolving customer inquiries.
• Other duties and projects, as assigned.

Requirements:

• Diesel Mechanical Experience a plus.
• Customer Service and Communications Experience a must.
• . Computer skills, including, but not limited to: Microsoft Office, Internet Browser
• Must be willing to work weekends, evenings and additional shifts as assigned
• Must be available to willing to adapt
• Be motivated, proactive, focused and well organized
• Maintain high level of professionalism.
• High School Diploma or equivalent (GED) Pass background and drug test
• Must be authorized to work in the United States

We Looking for candidates who are willing to grow with our continuously expanding company.

Steady Full Time Work! Medical, Dental, and 401K Benefits! Paid Holidays! Paid vacation! We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Jamaica, NY: Relocate before starting work (Required)

Work Location: In person