Dispatcher

Astar Heating and Air Conditioning - Dispatcher

Astar Heating and Air Conditioning (a Sila Services Company) is an industry leading HVAC and Plumbing contractor located in Middletown, NY. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Dispatcher with a track record of providing exceptional customer service to join our team!

Come grow with us!

A*star is looking to hire an energetic full-time Dispatcher* to join our office team. Are you an organizing extraordinaire? Do you thrive in a fast-paced and exciting office environment? Are you attentive to detail and stable and poised under pressure? If so, apply today to be a part of our home services office team!

Astar Heating and Air Conditioning knows it’s the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.

In order to have a happy team and continue to grow, we treat employees and their families like family. That's why we provide excellent pay and benefits, long-term fulfilling careers, room to grow, and opportunities to excel.

As a full-time Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible by sending the right technician to the right call. You cheerfully relay accurate information to technicians, warehouses, and customers, ensuring proficient, quality customer experiences. With your strong organizational skills, you schedule service appointments.

Your customer service skills come through as you receive client requests and dispatch service calls to field technicians. You prioritize the most urgent calls and send the right technician to each job. You work hard to ensure maximum scheduling efficiency. You call customers to update them on the technician's progress, verify that services have been performed appropriately, and ensure client satisfaction. Through it all, you build a strong rapport with both colleagues and technicians alike. You love that being in this important customer service role, you help make our clients comfortable and happy!

Relevant education and experience IT competent

Phone skills

Able to type at least 35 wpm

Proficiency in Microsoft Office Suite

Great judgement and decision making skills

The successful candidate will utilize a strong, detail-driven professional style to direct field operations personnel and meet deadlines. Technical experience in the HVAC industry is not required, but prior customer service experience with a field labor force or in a service business can be helpful. Computer skills and the ability to multitask in a busy environment are necessary.

Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Are you analytical and an effective problem solver? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this full-time Service Coordinator / Dispatcher position!

If you are great on the phone and feel that you would be right for this full-time Dispatcher position, we look forward to meeting you!

Job Type: Full-time

Salary: $22.00 - $25.00 per hour

Benefits:

Schedule:

Monday to Friday