Position Summary
The Weekend Dispatcher will work on Saturday and Sunday from 8 AM to 6 PM and strategically creates schedules and coordinates which technicians go out to which job sites. The dispatcher keeps records and maintains logs for technician vehicles and equipment. When someone calls for a technician on an emergency basis, the dispatcher will determine which technician to send.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Maintaining responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction
- Answering in-bound calls from customers and assessing their needs
- Scheduling and dispatching technicians to customer’s homes or businesses
- Providing exceptional customer service to customers at all times
- Following-up with customers to ensure satisfaction
- Performing office clerical work, such as filing and organizing
- Working as a team player and contributing to the team accordingly
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School Diploma/GED or equivalent experience
- Previous experience as dispatcher is a plus
- General computer literacy
- Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
- Must be efficient with strong attention to detail; ability to prioritize tasks
- Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
- Reimer may conduct a pre-employment background check and drug test, subject to applicable law
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Every weekend
Ability to Relocate:
- Tonawanda, NY: Relocate before starting work (Required)
Work Location: In person