Ambulance Dispatcher

Citywide Mobile Response is a fast-growing Ambulance Company with over 50 years of operation. Based in the Bronx and servicing the 5 Boroughs of NYC. We are looking for a dynamic, strong, caring dispatcher to join our team.

Job description

• Monitor, update, and control the location and movement of field units
• Act as a resource point for healthcare facilities and other agencies utilizing the services of Citywide Ambulance
• Ascertain proper levels of response and allocate resources to match dynamic system demands
• Monitor and document response times of units, investigating and reporting all response time exceptions
• Maintain excellent knowledge of company policies, procedures, and medical protocols.
• Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms
• Obtain insurance or managed care authorizations
• Communicate and document service delays
• Actively work with customers and or ancillary providers to meet the customer service demands
• Determine medical necessity for ambulance services
• Follow the deployment plan appropriately and consistently
• Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
• Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources
• Performs all duties with the utmost professionalism, reliability, and integrity
• Required to sit for long periods of time
• Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers

WE OFFER

· A great salary commensurate with experience

· As well as an excellent benefits pkg &

· A great work environment

Please email resume to…….

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Dispatching: 1 year (Preferred)

Ability to Relocate:

• Bronx, NY: Relocate before starting work (Required)

Work Location: In person