Dispatcher

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Dispatcher. As a Service Dispatcher, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction. This is a full-time position with opportunities for growth and advancement.

General Duties Include:

· Answer a high volume of phone calls, listening intently to the caller’s information so we are able to get all vital information

· Enter Work Order based on the information received over the phone to accomplish our customers’ needs and schedule technicians using the most practical time slots available

· Dispatch the appropriate service professional to the job site

· Learn and assist other dispatchers with the day-to-day tasks of keeping our Service Technicians working by way of Build Ops Office System

· Checking customers are paid-to-date on their invoices before dispatching

· Verifying all information on file is correct for previous customers

· Calling customers ahead of scheduled appointment the day before so customer knows when we will be on-site

· Make sure technicians are closing their boards daily and entering labor daily so payroll runs smoothly

· Checking on all boards to see what parts are in and can be scheduled

· Making sure Preventive Maintenance contracted customers are scheduled in a timely manner

· Providing any paperwork to the technicians that they might need when doing preventive maintenance or service calls, so they have all the information they need while they are on-site.

· Help the Hyde-Stone team with simple office tasks when needed

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

· Monday- Friday 8:00-5:00 with an hour lunch break

Ability to commute/relocate:

· Position is located onsite in Watertown, NY. Must be able to reliably commute or planning to relocate before starting work (Required)

Experience/Skills Preferred:

· Dispatch experience a plus, but will train the right individual

· Strong Communication and Interpersonal Skills are a MUST for our customers and helping our technicians

· Ability to multi-task

· Excellent Decision-Making Skills

· Ability to remain calm under pressure and deliver clear and concise instructions

Why Hyde-Stone?

We are growing at a record pace in the ever-changing Construction and Service industries. This position will help us keep up with the high demand in our four offices located in Watertown, Potsdam, Plattsburgh, and Syracuse.

Above your base salary, we also offer 2 weeks of accrued PTO (paid time off) in your first year, upon hitting your 1-year anniversary, you are then granted 3 weeks PTO. We strive daily to have a motivating, positive, and rewarding working environment with an on-site gym, ping pong table, and outdoor pickleball court. We also match 401K distributions at 4% upon enrollment after one year of employment. There are also many training opportunities available onsite, online and nationally. We are currently in the process of implementing new software, so you will be learning along with us … straight from the implementation team themselves. Hyde-Stone also works one-on-one with employees to turn your job into a career.

Hyde-Stone is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Watertown, NY: Relocate before starting work (Required)

Work Location: In person