Orthodontic Treatment Coordinator

Rockville Smiles is looking for an Orthodontic Treatment Coordinator to assist in daily patient care and treatment planning. Must be a self-starter, have excellent communication skills, and the ability to function within a team environment as a supportive and positive contributor.

Essential Functions

1. Conduct initial consultations with patients and their families to discuss Orthodontic Treatment options and gather necessary information about their dental history.
2. Collaborate with orthodontists to develop customized treatment plans for each patient, including treatment duration, procedures involved, and cost estimates.
3. Coordinate appointments and treatment sequencing according to the approved treatment plans, ensuring efficient utilization of resources and minimal waiting times for patients.
4. Discuss treatment costs, insurance coverage, financing options, and payment plans with patients and families. Review financial agreements and contracts accurately and ethically.
5. Educate patients and their families about Orthodontic Treatment procedures, oral hygiene practices, and the expected benefits and challenges of treatment.
6. Maintain regular communication with patients and families throughout the treatment process, addressing any questions, concerns, or issues that may arise. Liaise with dental staff, including orthodontists, dental assistants, and front desk personnel, to ensure consistent and effective patient care.
7. Oversee the accurate and confidential management of patient records, including treatment plans, progress notes, radiographs, and consent forms.
8. Assist with marketing initiatives to promote the benefits of Orthodontic Treatment, utilizing various communication channels such as social media, website content, and patient testimonials.

Requirements

1. High School Diploma or equivalent; further education in dental assisting or related field preferred.
2. Minimum 2 years of experience as an Orthodontic Treatment Coordinator or in a similar role within a dental or orthodontic practice.
3. Strong knowledge of Orthodontic Treatment procedures, terminology, and best practices.
4. Excellent interpersonal and communication skills, with the ability to establish rapport with patients and their families.
5. Superb influencing and negotiation skills with the ability to successfully negotiate terms with patients to ensure mutually beneficial financial agreements and convince patients of the value of our orthodontic services.
6. Exceptional organizational and multitasking abilities, with attention to detail.
7. Proficiency in dental practice management software, Microsoft Office Suite and Google Suites.
8. Understanding of dental insurance coverage, billing, and coding.
9. Ability to work collaboratively as a team member in a fast-paced environment.
10. Professionalism, empathy, and the ability to maintain patient confidentiality at all times.

Rockville Smiles offers competitive pay, health insurance (medical, dental, and vision), 401(k), paid time off and paid holidays, performance bonuses, company social events and social media campaigns throughout the year, and complimentary/discounted Orthodontic Treatment for yourself and immediate family.

In accordance with state applicable laws, Rockville Smiles is required to provide a reasonable estimate of the compensation range for this role. Individual compensation decisions are ultimately based on a number of factors, including but not limited to, qualifications for this role, experience level, skillset, and internal alignment.