Address
Form of work
SalaryWith the support of the Practice Manager and Clinic Coordinator, assist to ensure the smooth and successful running of the clinic.
To be responsible in assisting to produce performance and quality standards within the Orthodontic Clinic, delivered through customer service skills, attention to detail and common sense.
To be responsible for the maintenance of the practice’s equipment located within the clinic, reporting any issues to the Practice Manager.
Duties include:
- Help to maintain patient flow pattern by seating patients promptly and begin procedures
- Place separators, elastic chains, and wires.
- Prepare teeth for bonding of braces and Invisalign attachments
- Checks patient for loose brackets or bonds
- Monitor oral hygiene of patients, instructs on correct brushing
- Deliver all instruments to sterilization to be sterilized
- Keeps drawers stocked, clean, and replenished Debriefs patient and parents after appointments Take X-rays, CBCT, iTero scans, and impressions.
- Charts notes for patients seen, Chart scheduling of next appointment type needed and the weeks out
- Answers any questions for parents regarding treatment
- Assists Orthodontist in any given procedure
- Anticipates what doctor may need during appointment and takes action
- Cleans chair and moves around clinic with sense of urgency
- Back up Sterilization
- Preforms side tasks daily and/or monthly as assigned by Clinic Coordinator
- Attends all other staff meetings and Daily Huddles.
- Abide by established office policies and procedures
- Representing the practice in a positive way inside and outside of the office.
Performance Expectations - Essential Functions:
? Provides continual and exceptional customer service for all patients, making the patient the first priority.
? Practices constant cleanliness throughout the office and sterilizes when not assisting.
? Utilizes all downtime.
? Arrives on time for all shifts.
? Follows the training compact and takes responsibility for his or her training.
? Assists all doctors in procedures, carrying out procedures in an effective and efficient manner.
? Continues to learn about the office policies, procedures, and flow.
? Keeps patients safe during their time in the office.
? Reviews company email and communication board each shift for updates.
? Follows the team member guidelines.
? Maintains patient confidentiality through HIPAA compliance.
? Reasonable computer and typing skills with the ability to learn new programs as required.
? Good eyesight (what we work with is small!).
Physical demands:
? Bending, stooping, walking, and standing for long periods at a time.
? Great manual dexterity and able to use hands for fine motor movements throughout the workday.
? Must be able to safely lift up to 30 lbs.
The Success Patterns for this position are:
? Has one to three years experience in a customer service role, preferably in a medical setting.
? Has a reputation for excellent relations with patients and all office staff.
? Has worked effectively as part of a team.
? Ability to improvise in a busy work environment.
Successful Candidates will have the following Personal Characteristics:
? Interested in learning about orthodontics.
? Self-motivated, especially under pressure.
? Ability to work independently and as a member of a team.
? Able to effectively manage emotions in the workplace.
? Communicates effectively and efficiently, both verbal and written.
? Detail-oriented.
? Strong organizational skills.
? Strong interpersonal skills.
? Recognizes when help is needed and asks for help.
Requirements:- At least 1 year of dental assisting experience is required (orthodontics preferred)
- be self-motivated, organized, and have a positive attitude
- possess great understanding of dental terminology
- have excellent communication and written skills
- have excellent public relations skills
- work well with patients and team
- be experienced in delivering high-level customer service
- Committed to the position arriving on time daily and staying late as needed.
