Order Management & Billing Manager

**This position is a hybrid role (in office 50% of the time) and you must be located in or willing to relocate to Dallas.****About the RoleAs an integral part of our Order to Cash (O2C) team, the Order Management and Billing Manager will play a critical role in leading and optimizing the end-to-end Order Management and billing processes! This role requires a keen eye for detail, exceptional organizational skills, and the ability to collaborate effectively with cross-functional teams to ensure seamless order processing and accurate billing. The ideal candidate will have a proven track record in Order Management, billing, and a strong understanding of corporate finance principles!What You'll Do****Order Processing and Management:- Lead the Order Management process, validate deal compliance and adherence to company policies.- Collaborate with sales, customer service, and OTC teams to streamline order workflows and resolve any issues related to order processing.Billing:**- Supervise billing operations, including invoice generation and T&Cs accuracy.

Once completed, the invoice delivery team will send out invoices to our B2B Customers in a timely manner.- Work closely with Sales to reconcile billing discrepancies, eliminate disputes and ensure compliance with accounting standards.Management:- Work closely with the BPO organization to ensure outstanding results are achieved on this OTC Module while ensuring Customer satisfaction and team alignmentProcess Enhancement and Optimization:- Identify and assess opportunities to improve Order Management & Billing, implementing standard methodologies to enhance efficiency and accuracy.- Collaborate with FinTech and Eng teams to evaluate, improve, or implement systems and tools to streamline Order Management and billing workflows.Reporting and Analysis:- Develop and maintain key performance metrics related to billing and Order Management processes, providing regular reports and insights to leadership.- Analyze data to identify trends, areas for improvement, and opportunities for cost reduction or revenue enhancement.Basic Qualifications- 10+ Years of professional experience in Billing, Order Management, or a similar role within OTC operations, including leading and managing a sizable team.- BA/BS or equivalent experience in Accounting, Finance, or EngineeringPreferred Qualifications- Extensive experience in collaborating cross-functionally, specifically in interfacing partnerships with Sales Operations or related departments to drive synchronized and efficient workflows.- Excellent interpersonal skills, and strong background partnering with internal business clients, external customers, and a wide range of external service providers, including Business Process Outsourced (BPO)- The ability to think strategically and influence the end-to-end scope to design ad hoc process and Policies to support the aspirations and strategies of our partners and LOBs in a fluid and efficient way- Experience working in a high-growth, high-volume organization- Familiarity with ERP and OTC software solutions such as Oracle, Salesforce etc.- Expertise in Excel and Microsoft Office Suite- Strong understanding of internal controls, including Sarbanes Oxley compliance- Experience or active exposure to sophisticated technologies e.g., Machine Learning, AI, RPA etc. is a must- Expertise in SQL with demonstrable expertise in writing complex queries, stored procedures, and functions across multiple database systems.- Certification in relevant areas (e.g., Six Sigma, Project Management) is a plus.For Dallas, TX-based roles: The base salary range for this role is USD$114,000 per year - USD$127,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits.

More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.