Order Management Analyst

At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our goals and we have fun doing it! Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with an award-winning, robust portfolio of wholly owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Star Wars, CoComelon, Fortnite, AEW, Adopt Me!, Hello Kitty, and many more. In addition to toys, offerings also include Metaverse gaming, costumes, and products for pets. Headquartered in Sunrise, Florida, Jazwares has offices worldwide and sells its products in over 100 countries.
The Order Management Analystwill ensure the customer's orders are shipped on time by working with multiple internal departments to get ahead of possible delays and troubleshoot issues as they arise. This includes keeping the sales team apprised of any potential delays and working with them towards a resolution.
What you'll be doing:

• Help ensure our customer's ship dates are met.
• Work with Asia counterparts to ensure information on our customer's orders align with final shipping details and trouble shoot issues as they arise.
• Be a liaison between sales and multiple internal departments.
• Frequently present and actively participate in meetings with various teams.
• As potential issues arise that may prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome.
• Maintain visibility to development & production issues that could impact on-time delivery.
• Maintain multiple documents to keep internal teams updated on the latest customer program information.
• Assist in developing or updating account specific processes as the need arises to maintain efficiency and transparency.
• Run reports and work on special projects as needed.

What we look for:

• Excellent communication skills (Written & Verbal)
• Must have experience with Google Docs (or Excel at a minimum)
• Problem solver and analytical thinker
• Ability to work in a collaborative, team-oriented environment
• Professional attitude, good organizational skills and dependability
• Self-Motivated and proactive
• Ability to multi-task
• Retail operation experience
• Experience with Asia Operations (a plus, not required)

We Offer:

• Medical Insurance 100% Company paid for Employee and Employee/Children
• Employee Basic Life and AD&D Insurance
• 401(K) Retirement Program - Jazwares matches up to 4% of pretax or post-tax deferrals.
• Short & Long Term Disability
• Paid Parental Leave
• Sick Leave, Vacation, Holiday Pay
• Tuition Reimbursement

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation or any other characteristic protected by law.