Operations & Shipping Specialist

Introduction:

Are you passionate about golf and automotive innovation? Look no further than Golf Cart Geeks, where we're not just selling parts and accessories—we're building a community of enthusiasts dedicated to elevating the golf cart experience. At Golf Cart Geeks, we're on a mission to recruit top talent who share our drive for excellence and our commitment to customer satisfaction. As part of our team, you'll have the opportunity to immerse yourself in the exciting world of golf cart customization, working with cutting-edge technology and premium products to create unforgettable rides for our customers. With a focus on innovation, teamwork, and personal growth, Golf Cart Geeks offers a dynamic work environment where your skills and creativity will be valued and rewarded. Join us at Golf Cart Geeks and become part of a company that's not just selling parts—we're shaping the future of golf cart culture, one ride at a time.

Roles & Responsibilities:

• Inventory Management: Maintain accurate inventory records, monitor stock levels, and conduct regular audits to ensure accuracy.
• Order Processing: Receive, process, and fulfill orders in a timely manner, including picking, packing, and preparing items for shipment.
• Shipping Coordination: Coordinate shipping logistics, including selecting appropriate carriers, arranging pickups, and preparing shipping documents such as bills of lading and customs paperwork.
• Quality Control: Inspect incoming and outgoing shipments for accuracy, completeness, and quality, ensuring that all items meet company standards.
• Warehouse Organization: Organize and maintain warehouse space to optimize efficiency and facilitate easy access to inventory.
• Safety Compliance: Adhere to all safety procedures and guidelines to maintain a safe working environment for yourself and others.
• Communication: Liaise with internal teams, external suppliers, and shipping carriers to resolve issues, provide status updates, and ensure smooth operations.
• Problem Solving: Identify and resolve discrepancies, shipping errors, and other issues that may arise during the shipping and receiving process.
• Continuous Improvement: Recommend and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
• Documentation and Record-Keeping: Maintain accurate records of inventory movements, shipping activities, and related documentation for tracking and reporting purposes.
• Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring timely delivery of orders.
• Team Leadership: Provide leadership, guidance, and direction to the customer service team, including training, coaching, and performance management.
• Quality Assurance: Monitor and evaluate customer interactions to ensure quality standards are met or exceeded, providing feedback and coaching as necessary.
• Problem Resolution: Handle escalated customer issues and complaints, working to find effective solutions and ensure customer satisfaction.
• Cross-Functional Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and improve overall customer experience.

Qualifications:

• This beginner position is ideal for an individual looking for a great work/life balance.
• Must be able to work in an office / Warehouse environment.
• Must be able to work with Microsoft office, Google docs and be efficient and comfortable with working on a computer.
• Must be able to speak and write English fluently. Spanish speakers ++
• This is an E-commerce company, and things are constantly changing in this day and age. Ideal candidate must be willing to adapt to a fast paced environment and positively accept change.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Houston, TX 77099: Relocate before starting work (Required)

Work Location: In person