Operations & Sales Coordinator

Command Center Operations & Sales Coordinator
Operations & Sales Coordinator Job Description:
Fantastic opportunity to join a unique, high-energy, fast-paced team here at our corporate headquarters in
Birmingham, AL! This person will manage defined processes, sales leads, customer service calls, and be
a key contributor to our continued growth and phenomenal success. If you want to join a winning
organization that's been in business over 28 years, with a defined culture, career stability and great
earning opportunities, then look no further and apply today!
We love to recognize our people and embrace their accomplishments both personally and
professionally! Check us out on social media:
https://www.facebook.com/satellitesunlimited
https://www.instagram.com/satellites_unlimited
https://www.linkedin.com/company/2218263
https://www.tiktok.com/@satsunlimited
General Responsibilities:

• Ability to multi-task in an extremely fast-paced, time-sensitive, team-oriented environment while demonstrating a positive approach and professional communication strategy at all times. Transferable skills, patience, and a sense of urgency are a must!
• Work in the spirit of harmony with corporate, local office management and techs to support the business and our valued customers.
• STRONG customer care and effective communication skills are of paramount importance.
• Successfully handling and tracking sales leads provided from internal referrals and other sources.
• Generous commissions are paid per sale, so a passion for selling and timely follow up on all customer leads is required.
• Maintain regular attendance/punctuality in order to meet the needs of the business.
• Build a winning culture via Google Chat, email, phone, etc. that aligns with our "Core Values".
• Communicating with customers in order to address questions, concerns or special requests for service or equipment.
• Keeping corporate, local office management and corporate informed of any sudden emergencies or issues in the field which could negatively impact the customer, technician or Satellites Unlimited.
• Provide process driven and positive support for the office and field force in order to meet the needs of the business.
• Active communication with techs within assigned offices of responsibility.
• Managing the daily route sheets to ensure all customer orders are assigned to a technician.
• Monitoring route sheets to ensure all technicians are staying on schedule and providing arrival status to customers.
• Effectively resolving escalated issues to meet customers' needs.
• Perform any other duties/projects assigned that fall within the needs of our business.

Technology Level:
The ideal candidate will have above average computer skills and be proficient in Microsoft office and
Google suits, especially spreadsheets.
Physical Environment and working conditions:
Climate controlled corporate office located in Homewood, Al. Work is generally performed while
sitting at a desk. There is minimal physical lifting in this position.
Education/Expertise/Special Skills/Abilities Required:
High School degree or GED equivalent required. The ideal candidate must be comfortable with
delivering excellent customer service and selling in a call center-type environment.
Ideal behavioral characteristics/personality:
The ideal candidate must live our SU Core Values: Integrity, Accountability, Commitment to our
Team, Customer Focus, Being the Lead Dog, and Adaptability. This person should also be a
proactive problem solver with sound judgment; well-organized, conscientious, and able to work a
flexible schedule to meet the needs of the business.
Schedule:
5-day workweek, 7:00 am - 4:00 pm with rotating weekends. This can include working holidays.
Salary:
Starting salary is $18.00 per hour with a generous per sale commission.
Additional Benefits For All Full Time Team Members !

• Insurance Benefits including medical, dental, vision as well as these benefits:
  
  • Company paid life insurance
  • Short term and long term disability
  • Access to 24/7 MDLive Services
• 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App.
• Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account.
• Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone.
• Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics.
• Deep Discounts on Smart Home Service products like home theater systems, and home automation devices.
• Employee Assistance Program is available to every team member and provides:
  
  • Financial planning
  • Legal assistance
  • Child and elder care
  • Many other services

#LeadDog